Technical Services Manager (Network & Cloud Transformation)

Classy Wheeler Limited; Hong Kong; On-site; HKD 700,000 - 900,000; Full time

Job summary

Classy Wheeler Limited is seeking a Technical Services Manager for Network & Cloud Transformation, focusing on enhancing network operations and security in a prominent banking environment. The role involves managing network infrastructure, collaborating with various teams, and ensuring compliance with regulations.

The ideal candidate has at least 8 years of experience, deep knowledge of firewalls and cloud solutions, and is proficient in both English and Chinese. Professional certifications are highly preferred.

Qualifications

• Minimum of 8 years of professional experience in enterprise or carrier network support.
• Deep knowledge with firewalls and cloud infrastructures.
• Strong command of both written and spoken English and Chinese.

Responsibilities

• Manage network operations to ensure performance and security.
• Install, configure, and troubleshoot network infrastructure.
• Plan and implement network security projects.

Skills

Network operations management

Cloud infrastructure support

Firewall management

Routing and switching technologies

Project management

Communication skills

Education

Bachelor's degree in Computer Science or related discipline

Tools

CheckPoint firewalls

Palo Alto firewalls

AWS

Azure

Cisco routing

ManageEngine OpManager

Job description

Technical Services Manager (Network & Cloud Transformation)

Client Description

Company Description: A leading banking and financial services group providing a comprehensive range of corporate banking, personal banking, wealth management, and investment services.
Location: Kwun Tong
Nature: Secondment Contract (1 year)

Job Description

• Handle and maintain network operations to ensure optimal performance, high availability, and robust security.
• Manage the installation, configuration, administration, upgrading, patching, relocation, and troubleshooting of network infrastructure, devices, and related systems.
• Plan, implement, and participate in network infrastructure projects and the deployment of network security solutions.
• Collaborate closely with various stakeholders and business units to ensure smooth, secure, and timely project delivery.
• Provide comprehensive IT network technical services and end-user support to business units and various IT teams.
• Respond promptly to network connectivity incidents and perform security and event log monitoring alongside related administrative tasks.
• Develop and maintain detailed documentation, diagrams, configurations, administration procedures, and inventory for the network infrastructure knowledge base.
• Handle urgent business requests and network deployment duties during normal and non-office hours using company-assigned facilities.
• Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the financial institution.
• Adhere to established risk control guidelines, procedures, and measures to identify, assess, report, mitigate, and monitor risks in daily operations.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 8 years of professional experience in enterprise or carrier network support, preferably within the banking or financial services sector.
• Deep knowledge and hands‑on support experience with CheckPoint, Palo Alto, Fortinet, or Hillstone firewalls, and F5 network load balancers.
• Strong support experience with major cloud infrastructures, including AWS, GCP, Azure, and Alibaba Cloud.
• Practical knowledge and support experience in Cisco, Huawei, or H3C routing and switching technologies.
• Familiarity with network monitoring and management systems such as ManageEngine OpManager and SolarWinds NPM.
• High proficiency in core network protocols and technologies, including IP, LAN/WAN, DHCP, DNS, and VPN.
• Proven project management skills with a strong track record of successfully managing IT infrastructure initiatives.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Strong command of both written and spoken English and Chinese.
• Professional certifications such as CCSA, PCNSA, NSE4, AWS Solutions Architect, Azure Administrator, CCIE, or CCNP are highly preferred.