It Project Officer (SPO (A) (Contract) (Ref.：STFA/280226)

St. James' Settlement; Hong Kong; On-site; HKD 300,000 - 460,000; Full time

Job summary

St. James’ Settlement is seeking a capable IT professional to support the digital platform for the Early Detection and Intervention for Children and Youth in At-Risk Families Project (EDI Project) in Wan Chai.

You will gather business requirements, assist in system implementation, and coordinate UAT and vendor follow-up to ensure smooth deployment. The role requires strong analytical and communication skills, English and Cantonese proficiency, and experience with CRM systems, case management,

Qualifications

• Degree or higher in IT, computer science or information systems.
• 3+ years of experience in business analysis, application support, CRM implementation, testing, or IT project coordination.
• Experience in requirements gathering, UAT, issue management and user support.
• Familiarity with CRM, case management, workflow, reporting or data systems.
• Strong analytical, communication and problem-solving skills.
• Proficiency in English and Chinese; Cantonese is required.
• Relevant professional certifications are an advantage.

Responsibilities

• Gather and document business and user requirements.
• Support system implementation, testing, and deployment.
• Coordinate UAT, issue tracking and vendor follow-up.
• Provide user onboarding, training and first-line system support.
• Manage user access, system administration and documentation.
• Monitor system performance, data quality and user feedback.
• Ensure compliance with data privacy and security requirements.

Skills

Business analysis

UAT

Issue management

User support

Requirements gathering

Communication

Analytical skills

Problem solving

English & Chinese

Education

Degree in IT / CS / Information Systems

Tools

CRM

Case management

Workflow

Reporting

Data systems

Job description

Degree in IT, Computer Science, Information Systems, or related disciplines

3+ years’ experience in business analysis, application support, CRM implementation, testing, or IT project coordination

Experience in requirements gathering, UAT, issue management, and user support

Familiarity with CRM, case management, workflow, reporting, or data systems

Strong analytical, communication, and problem-solving skills

Proficiency in English and Chinese; Cantonese required

Relevant professional certifications are an advantage

Job duties:

Responsible to the digital platform of the Early Detection and Intervention for Children and Youth in At-Risk Families Project (EDI Project)

Gather and document business and user requirements

Support system implementation, testing, and deployment

Coordinate UAT, issue tracking, and vendor follow-up

Provide user onboarding, training, and first-line system support

Manage user access, system administration, and documentation

Monitor system performance, data quality, and user feedback

Ensure compliance with data privacy and security requirements

Working Place: Wan Chai

When recruiting staff for job positions relating to services for child or mentally incapacitated persons, we shall request applicants to undergo the Sexual Conviction Record Check.

「Personal data collected will be strictly used for the recruitment exercise only. Unsuccessful applications will be destroyed one year after the closing date.」

"Founded by the Rt. Rev. Bishop R.O. Hall of the Anglican Church in 1949, St. James’ Settlement began as a club for boys and girls in a temple in Stone Nullah Lane, Wanchai. It was then developed into a six-storey building on Kennedy Road in 1963 to provide diversified services, including children and youth services, elderly services and rehabilitation services. In 1987, the headquarters was opened in Stone Nullah Lane so that the scope of services could be further extended.