IT Helpdesk Support Engineer

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A consulting firm in Hong Kong is looking for an IT Helpdesk Support Engineer to provide technical support, manage IT services training, and oversee equipment procurement. Candidates should have a diploma in computer science, over 1 year of IT support experience, and be familiar with both Windows and Mac operating systems. Strong communication skills and the ability to solve hardware and network issues are essential. Good command of English will be a plus.

Qualifications

• 1+ years of IT support experience.
• Familiar with Windows and Mac operating systems.
• Able to solve common hardware and network faults.

Responsibilities

• Provide IT technical advice and helpdesk support services to users.
• Manage equipment procurement and IT contracts.
• Design and deliver IT training for users.

Skills

IT support

Problem-solving

Communication

Education

Diploma in computer science or a related field

Tools

Windows

Mac OS

Job description

SW8487 |09 May 2023 IT Helpdesk Support Engineer

• Provide IT technical advice and helpdesk support services to users on hardware, software, and networking related issues.
• Equipment procurement and IT contract management.
• Design and provide IT services trainings for user to enhance their productivity.

• Have a diploma or above in computer science or a related field.
• 1+ years of IT support experiences.
• Familiar with windows and Mac operating system, able to solve common software problems.
• Able to solve common hardware and network faults.
• Have good communication and understanding skills, quickly understand the problems encountered by colleagues, and provide effective solutions.
• Experience in IT procurement especially on software and hardware.
• Experience in server/network equipment maintenance is a plus.
• Good command of English is a plus.