Helpdesk Support Engineer — PC/Office 365, 5‑Day Week

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 267,840; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is looking for a Helpdesk Support Engineer to provide frontline support via telephone and email. Candidates should have a diploma in IT and at least one year of experience in customer service, preferably in IT. Key responsibilities include coordinating with vendors, troubleshooting user issues, and providing day-to-day PC administration. This role offers a friendly working environment, competitive salary of 18-24K, and additional benefits like annual leave and a 5-day work week.

Qualifications

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.

Responsibilities

• Coordinating with vendor to deliver PC devices to users and answer user enquiries about computer log-in issues and general inquiries.
• Responding remote project operation support.
• Conduct frontline support via telephone and email to give initial support to users.
• Provide day-to-day PC administration, Office365, Outlook and desktop services.
• Provide problem analysis/fixing, answering hotlines and services request.
• Perform ad hoc IT support duties as assigned.

Skills

Customer-oriented

Good troubleshooting skills

Communication skills

Interpersonal skills

English proficiency

Chinese proficiency (including Mandarin)

Education

Diploma in Information Technology or related discipline

Tools

Windows

Office 365

Job description

A technology consulting firm in Hong Kong is looking for a Helpdesk Support Engineer to provide frontline support via telephone and email. Candidates should have a diploma in IT and at least one year of experience in customer service, preferably in IT. Key responsibilities include coordinating with vendors, troubleshooting user issues, and providing day-to-day PC administration. This role offers a friendly working environment, competitive salary of 18-24K, and additional benefits like annual leave and a 5-day work week.