IT Engineer

Matrixport; Hong Kong; On-site; HKD 300,000 - 450,000; Full time

Job summary

Matrixport is seeking an IT Desktop Support specialist in Hong Kong. Your primary role involves providing day-to-day IT support to internal users across Windows and macOS platforms, along with assisting in the maintenance of Linux systems and network infrastructure.

The ideal candidate will have a Bachelor’s degree in Computer Science or a related field and at least 2 years of IT support experience. Proficiency in Mandarin is essential, with Cantonese or English as a plus. Join us to enhance our technology support services!

Qualifications

• Minimum 2 years of IT support experience required.
• Familiarity with common troubleshooting scenarios for Windows and macOS.
• Basic understanding of firewalls and network concepts.

Responsibilities

• Provide IT desktop support to internal users.
• Assist with installation and configuration of devices.
• Support basic IT infrastructure and office equipment.
• Handle IT-related requests through the ticketing system.
• Maintain IT asset records and assist with inventory management.

Skills

Windows and macOS troubleshooting

Linux systems basic knowledge

Network security protocols

Good command of Mandarin

Education

Bachelor’s degree in Computer Science or related

Job description

About BIT：

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

ABOUT THE ROLE

Responsibilities

• Provide day-to-day IT desktop support to internal users, including laptops, operating systems, office software, and common peripherals.
• Assist with the installation, configuration, and maintenance of Windows and macOS devices.
• Support basic office IT infrastructure, including network connectivity, printers, and meeting room equipment.
• Assist with basic operation and maintenance of Linux systems, including routine tasks and access management.
• Support basic firewall configuration, maintenance, and daily checks under guidance.
• Assist in implementing and maintaining basic IT security measures, including account access control, endpoint security, and security best practices.
• Handle IT-related requests through the ticketing system and follow up until resolution.
• Support IT onboarding and offboarding processes, including device and account setup and recovery.
• Maintain basic IT asset records and assist with inventory management.
• Provide support for other IT and infrastructure-related tasks as required.

Qualifications

• Bachelor’s degree or above in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years of IT support / desktop support experience are welcome.
• Familiar with Windows and macOS operating systems and common troubleshooting scenarios.
• Basic knowledge of Linux systems and common commands.
• Basic understanding of firewalls and their general concepts; able to perform simple configuration or troubleshooting under guidance.
• Basic understanding of network security protocols and concepts, such as TCP/IP, HTTP/HTTPS, and VPN.
• Good command of Mandarin for daily communication with internal stakeholders; Cantonese or English proficiency is a plus.
• Strong sense of responsibility, good service mindset, and willingness to learn.

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