IT Support Engineer - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading technology solutions provider in Hong Kong is seeking a technical support professional. The role involves providing troubleshooting and helpdesk support for various systems, managing user accounts, and supporting IT projects. Candidates should hold a diploma in a relevant field and have 2 years of experience in system/network support, particularly with Windows Servers. Proficiency in communication and relevant tools is essential.

Qualifications

• 2 years of working experience in system/network/computer support on Windows and Windows Servers.
• Experience with Firewalls, IPS, IDS, and Proxy.
• Good command of spoken and written English and Chinese.

Responsibilities

• Provide technical support and troubleshooting on network, system, hardware, software and application systems.
• Perform user account management and system administration.
• Monitor and report on the progress of all support calls.

Skills

Technical support

Troubleshooting

Communication

Organization

Education

Diploma in Computer Science, IT, or related disciplines

Tools

MS Server

VM Virtualization Platforms

Firewalls

IPS

IDS

Monitoring tools

NAS

SAN

IIS

Nginx

MS SQL

Job description

HK-listed photography and imaging solutions provider

Job Description

• Provide technical support and troubleshooting on network, system, hardware, software and application systems;
• Provide helpdesk support and solutions to users;
• Perform IT equipment administration;
• Perform user account management and system administration;
• Support infrastructure-related projects;
• Monitor and report on the progress of all support calls as well as maintain inventory update;
• Work with internal and external parties to resolve technical issues;
• Respond for ad-hoc projects assigned by supervisor.

Job Requirements

• Diploma holder in Computer Science, Information Technology or related disciplines;
• 2 years of working experience in system / network / computer support on Windows and Windows Servers;
• Proficiency in MS Server and VM Virtualization Platforms;
• Experienced in Firewalls / IPS / IDS / Proxy / Monitoring tools;
• Experience in Storage System (NAS, SAN), Web Server (IIS, Nginx), Database (MS SQL) will be an advantage;
• Prefer open minded and responsible person, able to work independently;
• Good communication and well‑organized;
• Proficient in MS Word, Excel and Chinese word processing;
• Good command of spoken and written English & Chinese;