IT Engineer

principleone; Hong Kong; On-site; HKD 223,200 - 390,600; Full time

Job summary

principleone is hiring for an IT Support role in Hong Kong. Responsibilities include maintaining a technical platform, managing systems, and providing user support.

Candidates should have a degree in Information Technology and 3-5 years of relevant experience in a dynamic environment, as well as proficiency in English, Cantonese, and Mandarin. The role offers a 5-day work shift arrangement with flexible hours.

Qualifications

• 3-5 years of IT support experience in Financial Services or MNC.
• Dynamic working environment preferred.
• Understanding of programming language is a plus.

Responsibilities

• Maintain and support the technical platform for performance and security.
• Perform network, system, and database management functions.
• Provide 1st and 2nd level user support.

Skills

IT support experience

Proficiency in Cantonese

Proficiency in English

Proficiency in Mandarin

Programming understanding

Education

Diploma or Bachelor's degree in Information Technology

Tools

O365

VMware

Linux

Job description

Responsibilities:

• Maintain and support the technical platform to ensure good availability, performance, and security.
• Perform regular network, system, and database management functions such as resource monitoring, performance monitoring, fault detection, backup and recovery, and security administration.
• Provide friendly and helpful 1st and 2nd level user support, keeping IT Manager and Helpdesk informed of task status and escalating when necessary.
• Resolve hardware and software issues.
• Provide technical support for O365,VMware, Linux, etc.
• Update job status promptly in ticketing and activity tracking systems.

Requirements:

• Diploma or Bachelor's degree in a Information Technology.
• 3-5 years of IT support experience for Financial Services / Professional Firm/ MNC , etc.
• Proficiency in Cantonese, English, Mandarin
• Haveprogramming experience or understand programing language is a plus
• Dynamic Working Environment

Working Hours:

• 5-day work shift arrangement from Monday to Sunday
  • 9 AM to 9 PM WFH on Saturday and Sunday
  • 9 AM to 6 PM from Monday to Friday