IT Customer Service Executive (16-20k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 223,200; Full time

Benefits offered by this job

5-day work week

10-20 days annual leave

Job summary

A consulting firm in Hong Kong is seeking an IT Customer Service Executive to provide technical support and resolve IT-related issues via phone and email. Ideal candidates have at least 1 year of experience in IT support or customer service and a diploma in IT. Strong problem-solving abilities and proficiency in English and Cantonese are required. The position offers a 5-day work week, annual leave, and a salary range of 16-20K depending on experience.

Qualifications

• At least 1 year experience of IT support or customer service.
• Relevant working experience in call centre is an advantage.
• Chinese and English typing speed of 30 wpm.

Responsibilities

• Provide technical support via phone and email.
• Identify, diagnose, and resolve IT-related issues.
• Follow up with the status of cases.
• Coordinate with internal and external parties.

Skills

Customer service orientation

Problem-solving abilities

Proficient in word processing

Good communication skills in Cantonese

Good communication skills in English

Good communication skills in Mandarin

Education

Diploma or above in IT

Tools

Windows

O365/M365

Job description

SW8889 | 14 Nov 2025 IT Customer Service Executive (16-20k)

Responsibilities

• Provide technical support via phone and email to address query/incident reported from users.
• Identify, diagnose, and resolve IT-related issues (e.g. Outlook, OneDrive, Excel, Teams and SharePoint etc.).
• Follow up with the status of cases.
• Coordinate with internal and external parties.

Qualifications

• Diploma or above in IT; any other fields are welcome.
• DSE graduates will also be considered.
• At least 1 year experience of IT support or customer service.
• Relevant working experience in call centre is an advantage.
• Knowledge of Windows, O365/M365 and account administration.
• Strong problem‑solving abilities and customer service orientation.
• Proficient in word processing with Chinese and English (Chi & Eng: 30 wpm).
• Good communication skills in Cantonese, English, and Mandarin.

Benefits

• 5‑day Work Week
• 16-20K Depends on Experience
• 10-20 Days Annual Leave

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