IT Assistant

Pneumoconiosis Compensation Fund Board; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Job summary

Pneumoconiosis Compensation Fund Board in Hong Kong is seeking an IT front-desk support to assist internal users with hardware, software, network, and AV systems. You will conduct health checks, manage backups, and help maintain inventory of IT assets.

The role requires a diploma in CS/IT, at least 3 years in IT support, familiarity with Windows Server/AD, and strong Cantonese/English communication; independence and a service-minded approach are essential.

Qualifications

• Diploma or above in Computer Science, Information Technology, or a related discipline.
• Minimum 3 years of IT helpdesk or support experience.
• Experience with meeting room AV systems and online video-conferencing.
• Familiarity with Windows Server, Active Directory, and basic file permissions.
• Knowledge of virtualization concepts.
• Certifications such as MCSA or ITIL Foundation are a plus.
• Good communication in Cantonese and English.
• Meticulous, service-oriented, able to work independently or in a team.

Responsibilities

• Provide IT front-desk support to internal users for hardware, software, network, and AV systems.
• Conduct routine health checks, data backups, and patch management.
• Maintain accurate inventory of IT assets.
• Publish content updates for the website and monitor hosting performance.
• Monitor daily service delivery of external IT vendors and act on user feedback.
• Assist in IT procurement and perform routine administrative tasks.
• Perform other ad-hoc duties as assigned.

Skills

Communication

Teamwork

Independence

Problem solving

Cantonese & English

Education

Diploma or above in Computer Science / IT

Tools

Windows Server

Active Directory

Group Policy

Virtualization

Job description

• Provide IT front-desk support to all internal users, troubleshooting daily operational issues regarding computer hardware, software, network connectivity, and meeting room audio-visual systems;
  
• Conduct routine health checks on IT facilities, executing data backup procedures, and implementing basic security patch management;
  
• Update and maintain an accurate inventory list of all IT hardware and software assets;
  
• Handle routine content updates and publishing for website, and assist in monitoring the performance of web hosting services;
  
• Assist in monitoring the daily service delivery of external IT vendors, and follow up on user feedback to maintain service quality;
  
• Assist in IT procurement exercises and perform routine administrative tasks;
  
• Perform other ad-hoc duties as assigned by supervisors.

Key Responsibilities

• Provide IT front-desk support to all internal users, troubleshooting daily operational issues regarding computer hardware, software, network connectivity, and meeting room audio-visual systems;
  
• Conduct routine health checks on IT facilities, executing data backup procedures, and implementing basic security patch management;
  
• Update and maintain an accurate inventory list of all IT hardware and software assets;
  
• Handle routine content updates and publishing for website, and assist in monitoring the performance of web hosting services;
  
• Assist in monitoring the daily service delivery of external IT vendors, and follow up on user feedback to maintain service quality;
  
• Assist in IT procurement exercises and perform routine administrative tasks;
  
• Perform other ad-hoc duties as assigned by supervisors.

Requirements

• Diploma or above in Computer Science, Information Technology, or a related discipline;
  
• Minimum 3 years of experience in IT technical support, helpdesk operations, or basic systems administration;
  
• Experience in supporting meeting room AV systems, online video-conferencing solutions, and desktop operating systems;
  
• Familiarity with Microsoft Windows Server environment, including Active Directory (AD), Group Policy, and basic file server permissions;
  
• Knowledge of basic virtualisation concepts;
  
• Professional qualifications such as Microsoft Certified Solutions Associate (MCSA) or ITIL Foundation will be an added advantage;
  
• Good communication skills in both Cantonese and English;
  
• Meticulous and responsible, with a strong service-oriented mindset;
  
• Ability to work independently and as part of a team.