IT Support (Major FSI)

Cornerstone Global Partners; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Cornerstone Global Partners is seeking an IT helpdesk professional to provide desk-side support for VIP users, including senior management. You will handle first- and second-line issues, manage hardware setup and maintenance, and coordinate with vendors and application teams to resolve complex problems.

The role requires strong Windows and Mac experience, familiarity with Bloomberg terminals and conferencing tools, and multi-language communication (English, Mandarin, Cantonese).

Qualifications

• Minimum 2+ years of hands-on Desktop/IT support experience, preferably in the financial services.

Responsibilities

• Provide first- and second-line desk-side support for VIP users with quick issue resolution.
• Answer calls, perform initial investigation, diagnose, and resolve problems.
• Install, configure, upgrade, and maintain desktop hardware and peripherals.
• Serve as liaison between users, applications, and vendors to address complex issues.
• Manage Video Conferencing systems and offsite presentation needs.
• Execute security patch management and antivirus administration for desktops.
• Maintain desk-side hardware and software inventory records.
• Support Apple Mac and mobile devices, Bloomberg terminals, and conferencing tools.
• Use ServiceNow, HP Service Manager, or Remedy for ticketing.
• Follow ITIL service desk processes and best practices.
• Provide basic network troubleshooting.

Skills

Windows desktop troubleshooting

Mac support

Mobile devices

Video/Voice conferencing

ITIL

Vendor liaison

Tools

ServiceNow

HP Service Manager

Remedy

Job description

Provide timely desk-side support to VIP users, including senior management, with a strong action-taker attitude and high responsiveness to management requests.

Deliver first-line and second-line helpdesk support, including answering phone calls, performing initial investigation, diagnosis, and problem resolution.

Install, set up, configure, upgrade, maintain, cable, and replace desktop hardware and peripherals to ensure service quality meets contractual commitments and SLA targets.

Provide technical expertise and act as a liaison between users, application teams, and vendors to resolve complex technical issues.

Manage and support Video Conferencing systems and offsite presentation requirements.

Perform security patch management and antivirus administration for desktop environments.

Maintain and update desk-side hardware and software inventory records.

Handle Apple Mac, mobile devices, Bloomberg terminals, Voice & Video conferencing tools (preferred).

Work with Helpdesk ticketing systems (e.g., ServiceNow, HP Service Manager, Remedy).

Follow ITIL service desk processes and best practices.

Provide basic network troubleshooting and support.

Requirements & Qualifications

Minimum 2+ years of hands-on experience in Desktop Support / IT Support, preferably in the financial services / banking industry.

Strong knowledge of Windows desktop environment and PC hardware troubleshooting.

Working knowledge of Apple Mac, Mobile Devices (iOS/Android), Bloomberg, and Video/Voice Conferencing tools is highly preferred.

Basic network troubleshooting skills.

Experience with security patch management and antivirus solutions.

Familiarity with ITIL service desk processes.

Excellent verbal and written communication skills in English, Mandarin, and Cantonese (all three languages are mandatory).

Demonstrated proactive attitude and strong sense of ownership.

Ability to work under pressure and deliver high-quality support to VIP users.

Excellent problem-solving and customer service skills.