International Operations Manager (APAC/ME)

Mise En Place Talent; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary and benefits

Paid training and leadership programs

Career advancement opportunities

Job summary

Mise En Place Talent seeks an International Operations Manager to support our brand partners by leading training and development, assessing venues, and driving operational excellence across APAC/ME. The role requires extensive travel and strong English communication.

Responsibilities include evaluating venues, monitoring metrics, and coordinating with area directors and partners to ensure health and safety and SOP adherence, while advancing company goals and initiatives.

Qualifications

• Minimum 5 years of multi-unit QSR management experience.
• Operational experience in APAC and/or ME.
• Extensive knowledge of restaurant operations, including SOPs and health & safety.

Responsibilities

• Evaluate new and existing venues to ensure operational and health and safety standards are met.
• Monitor operational metrics and drive improvements.
• Provide hands-on training with area directors and brand partners at all levels.
• Collaborate with stakeholders to maintain optimal business performance and align with company goals.

Skills

Multi-unit QSR management

APAC/ME operations

Restaurant operations knowledge

Communication & interpersonal skills

Willingness to travel

Job description

Our partner is a global F&B & lifestyle organisation with over 700 locations in 20 countries. They are one of the most recognised brands in the world, well-known for their dedication to innovation and excellence, and their commitment to the community. With major expansion planned in APAC, a new role has emerged.

The International Operations Manager will be responsible for providing dedicated support to the company’s brand partners by spearheading training and development, evaluating existing operations, and ensuring operational excellence while meeting business objectives and aligning with company ethos.

Responsibilities Include:

• Evaluating new and existing venues to ensure operational and health and safety standards are consistently met;
• Monitoring operational metrics and actioning on areas of improvement;
• Working with area directors and brand partner to provide hands-on training at every level of the organisation
• Working with key stakeholders to ensure the business is operating at optimal levels while driving overall company goals and initiatives.

We seek candidates with:

• A minimum of 5 years of multi-unit QSR management experience;
• Operational experience in APAC and/or ME;
• Extensive knowledge of restaurant operations, including steps of service, health and safety, and general SOPs;
• Experience working with licensed & brand partners, with the ability to foster and maintain positive and productive working relationships;
• Excellent communication and interpersonal skills;
• Ability and desire to travel extensively;
• Written and spoken fluency in English required.

What's on the Table:

• The opportunity to join an industry leader in a highly impactful role;
• A competitive salary and comprehensive benefits package;
• Career advancement paths, including paid training, and leadership programs.