Global Licensing & Training Operations Manager

MCG Asia; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

MCG Asia seeks an experienced Operations Manager to lead brand standards, audits, and training for a global licensing and partnership network in hospitality. You will coordinate multi-market site openings, staff planning, and KPI reporting, partnering with Licensing, HR, Finance, and Training to scale operations across markets.

You will manage cross-market partner training, ensure food safety and compliance, and drive performance improvements through data-driven insights and hands-on execution.

Qualifications

• Proven ability to manage multiple internal/external stakeholders across markets.
• Strong analytical mindset with capability to turn data into actions.
• Experience designing and delivering training for diverse teams.
• Track record coordinating licensee operations and compliance.
• Ability to drive KPIs and performance improvements across locations.

Responsibilities

• Conduct regular brand standard and operational evaluations across opened locations.
• Ensure partner locations meet food safety and hygiene programme standards.
• Plan and monitor KPIs, pipelines, and market performance; provide actionable insights.
• Collaborate with Licensing, Operations, Training, HR, and Finance to align priorities.
• Lead training and rollout for new markets and sites; support staffing needs and onboarding.

Skills

Stakeholder management

Data analysis

Training design

Cross-market coordination

Time-zone coordination

Job description

MCG Asia seeks an experienced Operations Manager to lead brand standards, audits, and training for a global licensing and partnership network in hospitality. You will coordinate multi-market site openings, staff planning, and KPI reporting, partnering with Licensing, HR, Finance, and Training to scale operations across markets.

You will manage cross-market partner training, ensure food safety and compliance, and drive performance improvements through data-driven insights and hands-on execution.