Hybrid Account Manager – FinTech & Key Accounts

Checkout.Com; Hong Kong; Hybrid; HKD 420,000 - 700,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Checkout.com is seeking an enthusiastic Account Manager to nurture and maintain long-term relationships with Key accounts, merchants and partners. You will be the business advisor and main point of contact through integration, with a focus on delivering expert guidance and a strong value proposition.

You will engage with merchants to develop a scalable payments strategy, communicate across teams, and ensure exceptional customer experiences in a fast-paced fintech environment.

Qualifications

• 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry.
• A strategic problem solver with excellent project management skills.
• Good knowledge of today’s major e commerce and payments technologies, players and major future trends.
• Customer driven and able to establish robust relationship with assigned customer base.
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently.
• Fluent in both Mandarin and English as working languages, with excellent cross-cultural communication skills and exceptional written and verbal skills in both languages.

Responsibilities

• Building high touch, consultative and positive relationships with our merchants through regular and open communications.
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

Skills

B2B Account Management

Relationship Management

Customer Success

Cross-cultural Communication

Salesforce

Tools

Salesforce

Job description

Checkout.com is seeking an enthusiastic Account Manager to nurture and maintain long-term relationships with Key accounts, merchants and partners. You will be the business advisor and main point of contact through integration, with a focus on delivering expert guidance and a strong value proposition.

You will engage with merchants to develop a scalable payments strategy, communicate across teams, and ensure exceptional customer experiences in a fast-paced fintech environment.