Manager, Account Management

Checkout.com; Hong Kong; Hybrid; HKD 600,000 - 900,000; Full time

Job summary

Checkout.com in Hong Kong is seeking an experienced B2B Account Manager to develop merchant accounts and drive long-term partnerships within the global payments ecosystem.

You will craft merchant-specific plans, build consultative relationships, share expertise on payments strategies, and coordinate with Sales, Legal, Integration, Support to deliver outstanding merchant experiences.

Qualifications

• 6+ years of experience in a B2B Account Management, Relationship Management or Customer Success role in FinTech/payments.
• Strategic problem solver with excellent project management skills.
• Good knowledge of today’s major e-commerce and payments technologies, players and trends.
• Customer driven with ability to establish robust relationships with assigned customer base.
• Multifaceted approach adapting to changing requirements with ability to balance multiple opportunities.
• Fluent in Mandarin and English with excellent cross-cultural communication and written/verbal skills.

Responsibilities

• Crafting merchant specific account development plans.
• Building high touch, consultative relationships with merchants through regular and open communications.
• Delivering expertise, education, and guidance to merchants on a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensuring merchant activities are updated in Salesforce.
• Understanding the intricacies of Checkout.com products, services and partner networks to leverage for merchants’ needs.
• Collaborating with Sales, Legal, Integration, Support and other teams to ensure an outstanding merchant experience.

Skills

Strategic problem solving

Project management

Customer relationship management

Cross-cultural communication

Bilingual Mandarin & English

Tools

Salesforce CRM

Job description

Company Description

We’reCheckout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

How you’ll make an impact

• Crafting merchant specific account development plans




• Building high touch, consultative and positive relationships with our merchants through regular and open communications




• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.




• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce




• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs




• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

What we’re looking for

• 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry




• A strategic problem solver with excellent project management skills




• Good knowledge of today’s major e commerce and payments technologies, players and major future trends




• Customer driven and able to establish robust relationship with assigned customer base




• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently




• Fluent in both Mandarin and English as working languages, with excellent cross-cultural communication skills and exceptional written and verbal skills in both languages.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram