Manager, Account Management

Checkout.Com; Hong Kong; Híbrido; HKD 420.000 - 700.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Checkout.com is seeking an enthusiastic Account Manager to nurture and maintain long-term relationships with Key accounts, merchants and partners. You will be the business advisor and main point of contact through integration, with a focus on delivering expert guidance and a strong value proposition.

You will engage with merchants to develop a scalable payments strategy, communicate across teams, and ensure exceptional customer experiences in a fast-paced fintech environment.

Formación

• 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry.
• A strategic problem solver with excellent project management skills.
• Good knowledge of today’s major e commerce and payments technologies, players and major future trends.
• Customer driven and able to establish robust relationship with assigned customer base.
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently.
• Fluent in both Mandarin and English as working languages, with excellent cross-cultural communication skills and exceptional written and verbal skills in both languages.

Responsabilidades

• Building high touch, consultative and positive relationships with our merchants through regular and open communications.
• Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

Conocimientos

B2B Account Management

Relationship Management

Customer Success

Cross-cultural Communication

Salesforce

Herramientas

Salesforce

Descripción del empleo

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with our Key accounts, merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

How you’ll make an impact

Building high touch, consultative and positive relationships with our merchants through regular and open communications

Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.

Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce

Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs

Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience

What we’re looking for

6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry

A strategic problem solver with excellent project management skills

Good knowledge of today’s major e commerce and payments technologies, players and major future trends

Customer driven and able to establish robust relationship with assigned customer base

Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently

Fluent in both Mandarin and English as working languages, with excellent cross-cultural communication skills and exceptional written and verbal skills in both languages.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram