Hotel Supervisor (HK22-24K)

Le Whitfield Limited; Hong Kong; Sur place; HKD 246 000 - 268 000; Plein temps

Résumé du poste

Le Whitfield Limited in Hong Kong is seeking a hands-on Restaurant Manager to lead daily operations, supervise staff, and ensure guest satisfaction across Tin Hau and Sai Ying Pun sites. The role requires strong leadership, training skills, and a commitment to service excellence.

You will manage shifts, respond to guest escalations, monitor cleanliness and maintenance, support financial controls, and provide on-the-job training to frontline staff.

Qualifications

• Diploma/associate/bachelor in hospitality management or business administration with solid hands-on hotel experience (minimum 3 years).
• Knowledge of Opera/Opera Cloud is preferable.
• Fluent in English and Mandarin; knowledge of additional languages is a plus.
• Willing to work shifts, weekends and public holidays.
• Six days per week; duties at Tin Hau and Sai Ying Pun hotels.

Responsabilités

• Lead and train staff; assign daily shift tasks and monitor productivity.
• Greet guests and handle escalations or complaints promptly; meet special requests.
• Inspect rooms, public areas, and equipment for cleanliness and maintenance; manage handovers and daily reports.
• Assist with cash handling, billing accuracy, inventory, and department statistics.
• Provide on-the-job training to new frontline staff.

Connaissances

English

Mandarin

Guest service

Leadership

Formation

Diploma / Associate / Bachelor's in Hospitality Management or Business Administration

Outils

Opera / Opera Cloud

Description du poste

Responsibilities

• Team Leadership & Training: Assign daily shift tasks, conduct staff training, monitor worker productivity, and support team members during busy periods.
• Guest Relations & Problem-Solving: Greet guests, handle escalations or complaints promptly, and ensure special requests are met.
• Operational Oversight: Inspect rooms, public areas, and equipment for cleanliness and maintenance; manage shift handovers and daily reports.
• Administrative & Financial Support: Assist with cash drawers, billing accuracy, inventory/supplies, and compiling department statistics.
• Provide on job training to new front line staff.

Requirements

• Education: A diploma, associate degree, or bachelor's degree in hospitality management, business administration, with solid experience, minimum 3 years of hands‑on experience in a hotel or hospitality department.
• Knowledge of Opera / Opera Cloud system is preferrable.
• Fluent in English and Mandarin, knowledge of other languages is an advantage
• Willing to work shifts, weekends, and public holidays
• Six days work
• According to duty roster work to same hotel group located at Tin Hau and Sai Ying Pun.

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More Job Information

Salary

• 22000 - 24000 / MONTH

Job Function

• 餐飲 · 酒店 - 餐廳主任 · 經理

Location

• 西營盤

Location

• 天后

Employment Term

• 全職

Employment Term

• 長期

Contact No

• 27638098

Contact Person

• Ms Lau