Guest Services Supervisor客戶服務督導

Sino Hotels; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Benefits offered by this job

Competitive remuneration package

Career advancement opportunities

Job summary

Royal Pacific Hotel in Hong Kong is seeking a Front Desk Supervisor to oversee daily operations and ensure guest satisfaction. You will plan workloads, supervise front desk associates, and collaborate with department heads to maintain smooth service delivery.

The ideal candidate has at least 4 years of hotel experience, diploma or above in hospitality, and proficiency with Opera System, with excellent English and Chinese communication.

Qualifications

• Diploma or above in hospitality management or related discipline.
• Good command of both English and Chinese (spoken and written).
• Pleasant personality with customer-oriented mindset and strong communication.

Responsibilities

• Provide outstanding services and ensure customer satisfaction.
• Address customer concerns and complaints promptly and professionally.
• Plan and assign workloads for Front Desk associates.
• Supervise associates in their assigned job duties.
• Assist department heads to maintain smooth operations and handle ad hoc projects.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma or above in hospitality management

Tools

Opera System

Job description

Positioned in an enviable harbourside location, Royal Pacific Hotel enjoys easy access to Hong Kong’s business and retail hubs. With views of Victoria Harbour, the hotel delivers convenience, comfort and connectivity to the best places to visit in Hong Kong. In addition to the Hotel’s perfect location being right on Canton Road, the fashionable address, the hotel is atop the China Ferry Terminal while the High Speed Rail, MTR station, Western Kowloon District and the iconic Star Ferry, which brings you to Hong Kong Convention and Exhibition Centre in 18 minutes, are within walking distance.

For more information, please visit us at: www.royalpacific.com.hk

Responsibilities

• Provide outstanding services and ensure customer satisfaction
• Address customer concerns and complaints promptly and professionally
• Plan and assign workloads for Front Desk associates
• Supervise associates in their assigned job duties
• Assist department heads for maintain smooth operations and handle ad hoc projects

Requirements

• Diploma or above in hospitality management or related disciplines
• A minimum of 4 years relevant experience preferably in hotel industry
• Knowledge of Opera System is must
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Good command of both spoken and written English and Chinese

Competitive remuneration package and career advancement opportunities will be offered to the right candidates.

Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.