Assistant Manager - Front Office

Grand Hyatt Hong Kong; Hong Kong; Presencial; HKD 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

5-Day Work Week

Free Duty Meal

12 Days Annual Leave

Medical Benefits

Dental Benefits

Overseas Complimentary Stay

Hotel Dining Discounts

Discretionary Bonus & Incentive Scheme

Resumo da oferta

Grand Hyatt Hong Kong in Wan Chai is inviting passionate hospitality professionals to join our dynamic Rooms team. You will support the Front Office Manager in delivering courteous, professional service and ensuring seamless guest experiences across all front desk operations.

Key duties include conducting pre-shift briefings, handling guest inquiries, and overseeing daily front desk activities including arrivals, departures and VIP requests.

Qualificações

• University degree or diploma in Hospitality / Tourism Management.
• Minimum 1 year of similar experience or 3 years of supervisory experience in large-scale hospitality desirable.
• Good presentation and interpersonal skills are a must.

Responsabilidades

• Assists the Front Office Manager and Assistant Front Office Manager in efficiently managing the department with courteous, professional and flexible service.
• Conducts daily pre-shift briefings to associates on occupancy, arrivals, departures, VIPs, functions and special attention needs.
• Handles guest inquiries politely and reports issues to supervisors with follow-up.
• Performs AM duties including overnight shifts.

Conhecimentos

Guest service

Interpersonal skills

Communication skills

Formação académica

Hospitality degree or diploma

Descrição da oferta de emprego

With its iconic Victoria Harbour view as the backdrop, Grand Hyatt Hong Kong is the PLACE for celebrations. Set to indulge guests looking for grand moments, the hotel offers the glamour of luxury travel, captivating event experiences, and diverse dining options. Located in the vibrant Wan Chai district, this urban oasis features extensive facilities and impeccable service.

Summary

We are inviting passionate, energetic and devoted talents to join our dynamic Rooms team.

What You Will Do

• Assists the Front Office Manager and Assistant Front Office Manager in efficiently managing the department according to the established concept statement ensuring the provision of a courteous, professional, efficient and flexible service at all times
• Conducts daily pre-shift briefings to associates on room occupancy, arrivals and departures, VIPs, functions/event and special attention that is needed
• Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager and Assistant Front Office Manager if no immediate solution can be found and assures follow up with guests
• Performs AM duties including overnight shifts

Qualifications

What you should have:

• Ideally with a university degree or diploma in Hospitality / Tourism Management.
• Minimum 1 years of similar experience or 3 years of supervisory experience in large scale hospitality establishment desirable.
• Good presentation and interpersonal skills are a must.

Benefits 福利

• 5-Day Work Week 五天工作週
• Free Duty Meal 免費員工膳食
• 12 Days Annual Leave 十二天年假
• Medical Benefits 醫療福利
• Dental Benefits 牙科福利
• Overseas Complimentary Stay 免費海外酒店住宿
• Hotel Dining Discounts 酒店餐飲優惠
• Discretionary Bonus & Incentive Scheme 酌情花紅及獎金

For more information, please contact the Human Resources Department at 2584-7002 / WhatsApp [phone] / facsimile: 2802-0068.

如有興趣，可直接致電 2584 7002 / Whatsapp: [phone] 查詢。 謝謝。