Floor Supervisor (Housekeeping)

The Langham, Hong Kong; Hong Kong; On-site; HKD 268,000 - 279,000; Full time

Job summary

The Langham, Hong Kong is currently seeking a dedicated housekeeping professional to support daily room cleaning operations and guest services in Tsim Sha Tsui. The role involves monitoring guest floors, assisting Room Attendants or Butlers, and addressing guest comments in line with hotel policies.

Applicants should have a diploma or equivalent and demonstrate strong service orientation and communication skills.

Qualifications

• 需具文憑或同等程度。
• 具良好服務態度及溝通能力。

Responsibilities

• Perform guest floor monitoring duties & meet in-house guestneeds to enhance staying experience;
• Manage daily duties of Room Attendants or Butlers
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Follow up on amenities order on a daily basis
• Handle ad hoc projects assigned by the management

Skills

客房服務

Education

文憑或相等程度

Job description

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 – 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2026

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Good MPF Employer Award, 2015 - 2025

Good Employer Charter, 2024 - 2025

Caring EmployerMedal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

RESPONSIBILITIES

• Perform guest floor monitoring duties &meet in-house guestneeds to enhance staying experience;
• Manage daily duties of Room Attendants or Butlers
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Follow up on amenities order on a daily basis
• Handle ad hoc projects assigned by the management

To understand more about our people, workplace and the culture, you may watch our latest stories at below:https://www.youtube.com/@TLHKGHRConnect

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More Job Information

Salary

• 24000 - 25000 / MONTH

Job Function

• 餐飲 · 酒店 - 執房

Location

• 尖沙咀

Employment Term

• 全職

Employment Term

• 長期

Education

• 文憑或相等程度