Hotel Guest Services Officer

Renaissance Corporate Services; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Island Shangri-La, Hong Kong invites applications for a Service Centre Officer to support smooth daily operations by handling guest requests and coordinating internal communications. The role requires a customer-focused mindset and the ability to manage multiple tasks in a busy hotel environment.

The position emphasizes excellent service, professional communication in English, Cantonese, and Mandarin, and the willingness to work shifts.

Qualifications

• Minimum 1 year experience in hotel or customer service.
• Customer-oriented team player with interpersonal and multi-tasking skills.
• Excellent spoken English, Cantonese and Putonghua.

Responsibilities

• Handle all incoming and outgoing calls promptly.
• Provide and record all guest messages and wake-up calls.
• Fulfill guest needs as requested according to the established standard.
• Answer general inquiries and explain latest F&B promotion.
• Perform any other duties as assigned by Management.

Skills

Customer service

Communication

Team player

Multilingual

Job description

Island Shangri-La, Hong Kong invites applications for a Service Centre Officer to support smooth daily operations by handling guest requests and coordinating internal communications. The role requires a customer-focused mindset and the ability to manage multiple tasks in a busy hotel environment.

The position emphasizes excellent service, professional communication in English, Cantonese, and Mandarin, and the willingness to work shifts.