Front Office Officer

JEN Hong Kong by Shangri-La; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

Competitive benefits

Stay/travel perks

Recognition programs

Job summary

JEN Hong Kong by Shangri-La in Hong Kong SAR is seeking a Front Office Officer to manage guest room operations and deliver a personalized experience aligned with Shangri-La’s service standards.

You will handle check-ins/check-outs, cashiering, and build lasting relationships with guests to enhance satisfaction and loyalty, leveraging your hospitality training and communication skills in English, Cantonese, and Putonghua.

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 1 year of experience in Rooms Departments in sizable hotels.
• Excellent command of spoken English, Cantonese and Putonghua.

Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

Skills

Interpersonal skills

Organizational skills

Customer-oriented

Self-motivated

Language skills

Education

Higher Diploma in Hospitality

Job description

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Discover the pulse of urban lifestyle at JEN Hong Kong by Shangri-La, nestled in the vibrant heart of Sai Wan. Just one minute from Hong Kong University MTR Station and adjacent to Sheung Wan and Central, drop off your bags and step outside to dive into an exhilarating local adventure. Explore winding historic streets, savor stunning sunsets at Kennedy Town, soak in the creative energy at PMQ, and revel in the lively buzz of Lan Kwai Fong, each turn holds delightful surprises, echoing the authentic local experience.

Satisfy Your Wanderlust in Hong Kong | JEN Hong Kong by Shangri-La

About the Role

As a Front Office Officer, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 1 year of experience in Rooms Departments in sizable Hotels.
• Strong interpersonal and organizational skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.