Host - Grand Club (Rooms Focus)

Grand Hyatt; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Benefits offered by this job

Supportive work environment

Learning opportunities

Well-being focus

Job summary

Grand Hyatt Hong Kong is looking for a dedicated professional to deliver exceptional service in the Grand Club lounge. The role involves greeting guests, handling inquiries, and ensuring satisfaction throughout their stay.

Ideal candidates have a degree in Hospitality or related fields, with a year of service industry experience, and excellent communication skills. Join a supportive team that prioritizes well-being and personal development.

Qualifications

• Preferably with a relevant degree or diploma in Hospitality or Tourism management.
• Preferably with 1 year of working experience in service industries.
• Good communication skills and high proficiency in language skills.

Responsibilities

• Provide an excellent and consistent level of service to guests in accordance with the hotel’s brand standards.
• Be responsible for the full spectrum of duties including greeting VIP guests and performing check-in/check-out procedures.
• Achieve a high level of guest satisfaction by establishing good rapport with guests.

Skills

Good communication skills

Customer-oriented

Team player

Proficiency in language skills

Education

Degree or diploma in Hospitality or Tourism management

Job description

Organization

Grand Hyatt Hong Kong

Summary

Grand Club is a majestic living space and luxurious lounge overlooking Hong Kong’s iconic skyline on the 30th and 31st floor of the hotel, created exclusively for suite and club floor guests. It is a perfect location for our guests to relax with a sumptuous menu throughout the day, from exquisite breakfast selections, light refreshments, all-day champagne to evening cocktails, all under the dramatic panorama of Victoria Harbour through floor-to-ceiling windows.

What you will do

• Provide an excellent and consistent level of service to guests in accordance with the hotel’s brand standards in the Reception and Lounge
• Be responsible for the full spectrum of duties, including greeting all VIP guests, handling guest enquiries, and performing check-in/check-out procedures
• Achieve a high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt responses to guests

Qualifications

• Preferably with a relevant degree or diploma in Hospitality or Tourism management
• Preferably with 1 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive, and hospitable

What we offer

• Care: A supportive and caring environment where diversity and inclusion are embraced
• Development: Immense learning opportunities to equip and grow yourself
• Well-being: Prioritize well-being and bring positivity at work and in life