Front Desk Supervisor/ Lead Host

Hyatt Centric Victoria Harbour Hong Kong; Hong Kong; On-site; HKD 179,000 - 268,000; Full time

Benefits offered by this job

Training programmes

Job summary

Hyatt Centric Victoria Harbour Hong Kong is seeking a proactive Front Desk Associate to greet guests, check in/out, and address requests with warmth. You will be part of a dynamic hospitality team in a prime Hong Kong location.

The ideal candidate has strong communication skills, at least 3 years in front desk, and familiarity with Opera PMS, plus fluency in English and Cantonese. Comprehensive training and career growth opportunities are provided.

Qualifications

• Strong communication and interpersonal skills.
• At least 3 years Front Desk experience.
• Proficient in Opera PMS system.
• Fluent in English and Cantonese.

Responsibilities

• Provide outstanding services and ensure customer satisfaction.
• Take reservations and perform check-in and check-out services.
• Address customer concerns and complaints promptly and professionally.
• Supervise associates in their assigned job duties.

Skills

Good communication and interpersonal

Minimum 3 years relevant experience in

Knowledge in Opera System is must

Good command of English and Cantonese

Job description

• Provide outstanding services
• Address customer concerns and complaints
• Supervise associates in their assigned job duties

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Provide outstanding services and ensure customer satisfaction
• Take reservations and perform check-in and check-out services
• Address customer concerns and complaints promptly and professionally
• Supervise associates in their assigned job duties

Qualifications

• Good communication and interpersonal skills
• Minimum 3 years relevant experience in Front Desk
• Knowledge in Opera System is must
• Good command of English and Cantonese

We will provide comprehensive training programmes and career growth opportunities to the successful candidates.

Personal data collected will be held in strict confidence and used for recruitment purposesonly. Applicants not hearing from us within 6 weeks may consider their application unsuccessful. *Great Place to Work Certification is anindependent validation of a company’s workplace culture, showing that employees experience trust, respect, fairness, pride, and camaraderie in their daily work life.Hyattis proud to be recognized as aGreat Place to Work 2026in the Hong Kong Region, reflecting our commitment to fostering an outstanding workplace for all and delivering on our purpose of care.