Helpdesk Support / IT Support Engineer (Financial Sector)

Automated Systems (HK) Ltd; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Automated Systems (HK) Ltd is seeking a Helpdesk Support/IT Engineer for the Financial Sector. The role provides Level 1-2 desktop and deskside support for Windows, M365, and mobile devices, with proactive monitoring of bank networks, servers, and security infrastructure.

The ideal candidate holds a Diploma or higher in Computer Science or IT, with 1-2 years of IT Helpdesk experience, and a proactive, service-oriented attitude.

Qualifications

• Diploma or above in Computer Science or IT equivalent.
• 1-2 years of IT Helpdesk support experience.
• Willing and capable to learn new technology.
• Good interpersonal skills and can-do service attitude.
• Proactive attitude on problem-solving.
• Good command of spoken & written English and Chinese; Mandarin is an advantage.
• Immediately available is preferred.

Responsibilities

• Provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices.
• Proactively monitor bank network performance, servers, and security infrastructure.
• Configure, install, and maintain computers, peripherals, and software applications.
• Identify and resolve network, hardware, and application issues, escalating to vendors or senior management when necessary.
• Maintain secure, updated IT environments and ensure data protection.
• Set up, deploy, and maintain user accounts, workstations, and laptops.

Skills

Interpersonal skills

Problem-solving

Willingness to learn

English & Chinese proficiency

IT Helpdesk experience

Education

Diploma or above in Computer Science or IT

Tools

Windows OS

Microsoft 365 (M365)

Mobile devices

Job description

Helpdesk Support / IT Support Engineer (Financial Sector)

Provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices.

Proactively monitor bank network performance, servers, and security infrastructure.

Configure, install, and maintain computers, peripherals, and software applications.

Identify and resolve network, hardware, and application issues, escalating to vendors or senior management when necessary.

Maintain secure, updated IT environments and ensure data protection.

Set up, deploy, and maintain user accounts, workstations, and laptops.

Requirements:

Diploma or above in Computer Science or IT equivalent

1-2 years of experience in IT Helpdesk support

Willing and capable to learn new technology

Good interpersonal skills and can-do service attitude.

Proactive attitude on problem-solving

Good command of spoken & written English and Chinese. Mandarin is an advantage

Immediately available is preferred

Working Location

Central/ HK Island/ Kowloon Bay

Working Hour

9am- 6pm, Mon-Fri

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 50 years of successful business in Hong Kong.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading unified technology services partner for organizations of all sizes and across all industries.

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 50 years of successful business in Hong Kong.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading unified technology services partner for organizations of all sizes and across all industries.

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 50 years of successful business in Hong Kong.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading unified technology services partner for organizations of all sizes and across all industries.