Helpdesk Support Engineer (Overnight) (18 – 23k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

Stable Work Environment

10 – 20 Days Annual Leave

Good Prospect Company

Job summary

A leading IT consultancy firm located in Hong Kong is seeking an IT Support Specialist to provide frontline helpdesk support on IT-related issues. The role includes remote troubleshooting, logging cases, and coordinating with various parties. Candidates should have a diploma in Information Technology and at least one year of customer service experience in the IT field. Good command of English and Chinese is essential. Benefits include a stable work environment and annual leave ranging from 10 to 20 days.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Provide frontline helpdesk support on IT-related issues through omni-channel.
• Log cases to a ticketing system.
• Remote troubleshooting required.
• Coordinate with internal and external parties.
• Assist in performing any other IT duties as assigned by supervisors.

Skills

Customer-oriented

Good troubleshooting skills

Communication skills

Interpersonal skills

Proactive

Education

Diploma in Information Technology or related discipline

Tools

Windows

Office 365

POS systems

Job description

SW8617 |02 Feb 2024

Responsibilities

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Remote troubleshooting required.
• Coordinate with internal and external parties.
• Assist in performing any other IT duties as assigned by supervisors.

Qualifications

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on POS, Windows, Office 365, other Microsoft applications.
• Customer‑oriented with good troubleshooting, communication and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).

Benefits

• Stable Work Environment
• 10 – 20 Days Annual Leave
• Good Prospect Company