Helpdesk Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

An IT consulting company in Hong Kong seeks a Technical Support Specialist to provide 1st tier technical support to internal users and customers. Responsibilities include system monitoring, handling service desk inquiries, and managing problem escalations. The ideal candidate holds a diploma or degree in Computer Science and possesses good communication skills. Immediate availability is a plus, with fresh graduates being considered for this role.

Qualifications

• IT support or relevant experience, fresh graduates will be considered.
• Basic PC troubleshooting skills would be an advantage.
• Good computer knowledge and telephone manner.

Responsibilities

• Provide 1st tier technical support to internal users and external customers.
• Perform system monitoring and health checks.
• Handle the hotline and service desk services.

Skills

PC troubleshooting

Communication skills

Customer service skills

Education

Diploma / degree in Computer Science or related IT discipline

Job description

• Provide 1st tier technical support services to internal users & external customers
• Perform the system and jobs monitoring, i.e. system health check
• Handle the hotline, service desk services and problem escalation
• Provide technical and operational support to internal IT systems
• Install, modify, and repair computer hardware and software
• Prepare routine reports and documents of the supported IT Service
• IT support or relevant experience (Fresh Graduate will be considered)
• Diploma / degree holder in Computer Science or related IT discipline
• Basic PC troubleshooting skills would be an advantage
• Good computer knowledge, communication skills and telephone manner
• Good command of English and Chinese
• Immediate available would be an advantage