Helpdesk Support Engineer (Evening Shift)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A leading consulting firm in Hong Kong is seeking a helpdesk support technician to provide frontline assistance on IT-related issues across multiple channels. Candidates should have a diploma in IT and one year of experience in customer service within the IT field. Strong troubleshooting and communication skills in both English and Chinese (including Mandarin) are essential. This role involves document drafting and coordination with various parties. Attractive compensation and opportunities for growth are offered.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Perform first tier troubleshooting with remote tools.
• Coordinate with internal and external parties.
• Be responsible for drafting technical documents.
• Assist in performing any other IT duties as assigned by supervisors.

Skills

Troubleshooting

Communication

Interpersonal skills

Customer orientation

Education

Diploma or above in Information Technology or related discipline

Tools

Windows

Office 365

Job description

SW8495 |16 May 2023

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Perform first tier troubleshooting with remote tools.
• Coordinate with internal and external parties.
• Be responsible for drafting technical documents.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese word processing.