Head of Technology and Operations Department

Ping An Bank Company Ltd.; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Ping An Bank Hong Kong Branch seeks a senior leader to head Technology and Operations, driving enterprise-wide strategic plans and end-to-end operational risk governance. The role focuses on improving efficiency, controls, and customer service across the bank.

You will lead a cross-functional operations team, coordinate with technology and management committees, and guide transformational initiatives to support sustainable growth in a regulated environment.

Qualifications

• Must have a degree and at least 5 years in banking, with 3+ years in management within banking or finance.

Responsibilities

• Define and implement enterprise-wide operations strategies aligned with group and bank objectives.
• Oversee end-to-end operational risk management and governance across the branch.
• Drive process re-engineering to improve efficiency, control maturity, and customer service.
• Build and optimize stable, cost-effective operation platforms and support services.
• Lead and develop the operations team and manage crisis response and resilience tasks.

Skills

Banking operations

Leadership

Regulatory compliance

Stakeholder management

Education

Bachelor's degree

Job description

Head of Technology and Operations Department

Define and implement enterprise wide operations strategic plans to align with Group and Bank level corporate strategies.

Oversee end to end operational risk management across the branch; establish, embed and continuously enhance operational risk governance, risk assessment, control measures and risk monitoring mechanisms to mitigate operational risk exposures across all business lines.

Ensure end to end operational activities across the whole bank are properly governed and managed, to support all business divisions to drive sustainable business growth.

Drive organizational efficiency improvement via end to end business process re-engineering and periodic process review, to lift overall operational effectiveness, control maturity and customer service standards.

Build and continuously optimize stable, resilient, high-quality, cost-effective operation platforms and value-added support services for the entire bank, advancing the overall capability of the bank-wide operations function.

Facilitate timely deployment of fit-for-purpose technology solutions to meet diverse business requirements, by leveraging emerging technologies, vendor resources and external business partner capabilities.

Comprehend business needs and pain points across all internal divisions; engage and influence internal stakeholders to adopt optimal operating models for the best interests of the Bank as a whole.

Develop and manage the full operations team, foster a result-driven, risk-aware and customer-centric organizational culture.

Provide guidance and coaching to subordinates to build solid collaborative partnerships with business, technology and project management teams.

Serve as a core leadership member of the BCP Task Force and Crisis Management Team, take charge of operational resilience, business continuity and crisis response related work.

Participate in senior-level governance meetings including Management Committee, Operational Risk Committee and other relevant management committees, provide professional operations and operational-risk-related input for key decision-making.

Requirements

Degree holder with minimum of 5-year working experience in banking industry, among which at least 3years in management roles within banking or relevant financial industries.

Solid expertise in general bank management and end-to-end bank wide operations management.

Proven practical experience in operational risk governance and internal control system building is essential; exposure in financial management & control and multi-discipline project management will be an advantage.

Strong awareness of internal control, regulatory compliance and operational risk management.

Excellent leadership, interpersonal communication and talent management capabilities.

Proven track record of leading and delivering strategic transformation projects and new key business initiatives.

Your application will include the following questions:

• How many years' experience do you have in a Banking Role?
• Do you have experience working in a business banking environment?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Hong Kong?
• Which of these industries have you worked in?

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint-stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high-quality, innovative financial solutions tailored to meet the diverse needs of its clients.

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint-stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high-quality, innovative financial solutions tailored to meet the diverse needs of its clients.