Product Manager (Customer Products), Information Technology Department

Ping An Bank Company Ltd.; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Ping An Bank Hong Kong Branch is seeking a Product Manager (Customer Products) in the Information Technology Department. You will conduct market research, develop customer personas, map journeys, and define the product roadmap for retail, wealth, and corporate banking.

You will own end-to-end business process design, create BRDs/PRDs, bridge business and technology, supervise delivery, UAT, and post-launch operations, and monitor outcomes with data.

Qualifications

• Bachelor's degree or above; Computer Science, Software Engineering, or Information Management preferred.
• Combined background in finance / economics / mathematics & statistics is a plus.
• Minimum 5 years of product management or business analysis experience in banking or fintech, with end-to-end ownership of at least one customer-facing product.
• Solid understanding of the business processes and pain points in at least one of the following areas: corporate banking, private banking, or financial markets.
• Proven ability to produce BRDs / PRDs / user stories, and proficiency with prototyping tools (Axure / Figma / Visio / draw.io).
• Understand RESTful APIs, financial messaging formats such as JSON / ISO 8583, microservices, and front-end/back-end separation; understand distributed systems, high availability, and asynchronous processing; able to hold an equal conversation with architects.
• Fluent Mandarin (working language), fluent Cantonese and English (written and spoken).
• Structured thinking, cross-functional influence, data sensitivity, and a results-driven mindset.

Responsibilities

• Consolidate market research, build customer personas and map journeys across retail, wealth, and corporate banking.
• Define product roadmap and iteration plan balancing business value, technical feasibility, and regulatory needs.
• Own end-to-end customer-facing processes including onboarding, usage, and exit with four-layer design (business process + system interaction + data flow + business logic).
• Author BRDs/PRDs/user stories; translate between business and technology and visualise requirements with prototyping tools.
• Coordinate delivery with dev/test/ops; lead UAT, go-live rehearsals, and monitor metrics for continuous improvement and post-launch operations.

Skills

Mandarin (fluent)

Cantonese (fluent)

English (fluent)

Education

Bachelor's degree or above in Computer Science / Software Engineering / Information Management

Tools

Axure

Figma

Visio

draw.io

Job description

Product Manager (Customer Products), Information Technology Department

Customer Insight & Product Planning. Conduct market research and customer insight: build customer personas, map customer journeys, and identify genuine pain points across retail banking, wealth management, and corporate banking scenarios; define the product roadmap and iteration plan, balancing business value, technical feasibility, and regulatory requirements; prepare business cases and drive prioritisation decisions with data.

End-to-end Business Process Design. Take end-to-end ownership of the customer-facing products under your remit, covering every stage of the customer lifecycle from onboarding, through usage, to exit — defining inputs and outputs, status flows, and exception handling at each step to ensure a seamless and traceable customer journey; perform four-layer design for each step — business process + system interaction + data flow + business logic — ensuring a consistent customer experience across channels and systems.

Requirement Documentation & Bridging Business and Technology. Independently author BRDs, PRDs, user stories, and acceptance criteria; act as a two-way translator between business and technology — aligning objectives in business language and decomposing solutions in technical language — and serve as the single point of truth for requirements, managing changes accordingly; visualise requirements with prototyping and diagramming tools (Axure / Figma / Visio, etc.) to eliminate misalignment.

Delivery Management & Post-launch Operations. Work with development, testing, operations, risk, compliance, and operations teams to track the quality of requirement implementation; define and lead UAT and acceptance gates, and coordinate go‑live rehearsals and contingency plans; establish event‑tracking and monitoring metrics, drive continuous optimisation with data, and own customer‑side business outcomes such as product activity, conversion, and NPS.Requirements

Requirements

Bachelor's degree or above; Computer Science, Software Engineering, or Information Management preferred; a combined background in finance / economics / mathematics & statistics is a plus;

Minimum 5 years of product management or business analysis experience in banking or fintech, with end-to-end ownership of at least one customer‑facing product through design and iteration;

Solid understanding of the business processes and pain points in at least one of the following areas: corporate banking, private banking, or financial markets;

Proven ability to produce BRDs / PRDs / user stories, and proficiency with prototyping tools (Axure / Figma / Visio / draw.io);

Understand RESTful APIs, financial messaging formats such as JSON / ISO 8583, microservices, and front‑end/back‑end separation; understand distributed systems, high availability, and asynchronous processing, and able to hold an equal conversation with architects;

Fluent Mandarin (working language — able to interface directly with Group technology teams); fluent Cantonese and English (written and spoken);

Structured thinking, cross‑functional influence, data sensitivity, and a results‑driven mindset.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have in a Banking Role?
• Do you have experience working in a business banking environment?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How would you rate your Mandarin language skills?
• Which of the following statements best describes your right to work in Hong Kong?
• Which of these industries have you worked in?
• How many years' experience do you have as a Settlements Manager?

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint‑stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high‑quality, innovative financial solutions tailored to meet the diverse needs of its clients.

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint‑stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high‑quality, innovative financial solutions tailored to meet the diverse needs of its clients.

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