Senior Engineer, IT Operations

Ping An Bank Company Ltd.; Hong Kong; Sur place; HKD 600 000 - 900 000; Plein temps

Résumé du poste

Ping An Bank Hong Kong Branch seeks an experienced IT operations professional to support daily data centre and network tasks. You will monitor facilities, manage incidents, and coordinate with vendors to keep services running smoothly.

The role requires hands-on network and server knowledge, familiarity with security controls, and the ability to work under pressure in a regulated banking environment. Mandarin and Cantonese skills are preferred for collaboration with local teams.

Qualifications

• Bachelor's degree or above in Computer Science, Communications Engineering or related discipline.
• At least 5 years IT operations experience, with 3+ years in financial institutions or data centres.
• Hands-on experience in data centre, network or systems operations, with incident follow-up.
• Strong networking fundamentals and familiarity with security controls.
• Experience with data centre standards and automation is preferred.

Responsabilités

• Data centre construction support, site management and equipment installation tasks.
• Daily network operations, configuration changes and high-availability monitoring.
• Incident response and rapid diagnosis of hardware or network issues.
• Monitoring, backup management and firmware upgrades.
• Vendor and asset management including lifecycle records.
• Compliance with HKMA guidelines and data centre security audits.
• Participation in disaster recovery and business continuity exercises.

Connaissances

Networking

Systems & Virtualisation

Security

Data Centre

Automation

Certifications

Formation

Bachelor's degree or above in Computer Science / Engineering

Outils

VMware

Windows Server 2022

Active Directory

CLI/SSH

Description du poste

We are looking for candidates specializing in daily investment transactions processing and related projects implementation.

Job Description

Data Centre Construction Support & Operations:Perform daily inspection and monitoring of the local Hong Kong data centre (UPS, precision air-conditioning, fire suppression, access control and environmental controls); participate in data centre construction and refurbishment projects, covering requirements liaison, site management and acceptance; manage server, storage and network equipment installation, removal, cabling and labelling in accordance with house standards.

Network Operations & Optimisation:Under the Group's unified operations standards and change management process, carry out daily operation, approved configuration changes, performance monitoring and troubleshooting of the Bank's local network infrastructure (routers, switches, firewalls, load balancers, etc.) to ensure high availability of network services.

Incident Response & Problem Resolution:Participate in emergency response in accordance with the Bank's incident management and incident escalation procedures; assist in rapid diagnosis and resolution of hardware failures and network anomalies; prepare post-mortem reports and follow up implementation of improvement actions as required.

Monitoring & Backup Management:Conduct monitoring and alarm follow-up for data centre infrastructure and related network equipment; assist in routine maintenance tasks including device configuration backup and firmware upgrades.

Vendor & Asset Management:Coordinate data centre outsourced service providers and network operators for scheduled maintenance and circuit upgrades in accordance with the Bank's IT outsourcing and supply-chain security policies; manage the full lifecycle of IT hardware assets and ensure records are consistent with physical inventory.

Compliance & Security Support:Strictly implement HKMA guidelines on bank infrastructure and cybersecurity; support the Group security team in closing remediation actions arising from vulnerability scanning, and in data centre and network security audits.

Disaster Recovery & Business Continuity:Participate in the annual Business Continuity Plan (BCP) and disaster recovery exercises in accordance with established failover runbooks, ensuring exercise objectives at the data centre and network levels are achieved.

Requirements

(i) Education & Experience

Bachelor's degree or above in Computer Science, Communications Engineering or a related discipline;

At least 5 years of IT operations experience, of which at least 3 years in actual operations roles within financial institutions, banking, or large-scale data centre environments;

Demonstrated hands‑on expertise in data centre, network or systems operations, with proven experience of independently following up production incidents.

(ii) Professional Skills

Networking:Solid knowledge of mainstream network equipment (Cisco, Huawei, Juniper, etc.) configuration and management; strong fundamentals in TCP/IP and VLAN; familiarity with routing/switching protocols (OSPF, BGP) and high‑availability technologies (stacking, M‑LAG, HA pairs) is an advantage;

Systems & Virtualisation:Familiarity with VMware virtualisation, Windows Server 2022 and core services such as Active Directory, including configuration and daily operations;

Security:Foundational knowledge of firewalls, anti‑virus, encryption and data security; familiarity with security hardening baselines and vulnerability remediation processes is an advantage;

Data Centre:Familiarity with data centre standards, structured cabling specifications and power‑and‑environment monitoring systems; experience supporting data centre construction or refurbishment projects is an advantage;

Automation (preferred):Experience with scripting / automation tools such as Python, Shell or Ansible;

Certifications (preferred):Professional certifications such as CCNP/CCIE, HCIP/HCIE, RHCE, VMware VCP, CKA, ITIL or CISSP are preferred.

(iii) Language & Soft Skills

Proficient written and spoken English; proficiency in Mandarin and Cantonese is required; able to read and produce technical documentation in both Chinese and English;

Strong sense of responsibility and compliance awareness; able to work within the privileged‑access control and change‑approval discipline of a bank production environment;

Excellent ability to work under pressure, strong problem‑solving skills, and effective coordination across teams (including Head Office and external vendors).

(iv) Other Requirements

This is a key information technology function of a regulated financial institution. The successful applicant is required to undergo background checks and to complete regulatory filing / registration procedures as required by the regulators;

The incumbent is required to attend anti‑money laundering (AMLO) and IT compliance training in accordance with the Bank's policies;

The incumbent is required to declare any conflict of interest and connected relationships as required by the Bank.

Your application will include the following questions:

• How many years' experience do you have in a Banking Role?
• Do you have experience working in a business banking environment?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How would you rate your Mandarin language skills?
• Which of the following statements best describes your right to work in Hong Kong?
• Which of these industries have you worked in?
• How many years' experience do you have as a Settlements Manager?

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint-stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high-quality, innovative financial solutions tailored to meet the diverse needs of its clients.

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint-stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high-quality, innovative financial solutions tailored to meet the diverse needs of its clients.