Operations Manager (Payments)

Ping An Bank Company Ltd.; Hong Kong; On-site; HKD 420,000 - 650,000; Full time

Job summary

Ping An Bank Hong Kong Branch is seeking an Operations Manager to oversee daily remittance and payment processing, transaction reconciliation, and regulatory reporting. You will ensure timely settlements, participate in system enhancements, and support audits and risk management initiatives.

The role requires 3–5 years in banking payments operations, strong knowledge of FPS/RTGS/SWIFT/SAA, and fluent English and Chinese, with Mandarin proficiency required.

Qualifications

• At least 3–5 years banking operations experience in payments departments.
• Strong knowledge of FPS, RTGS, SWIFT, SAA and related payment systems.
• Proficient in written and spoken English and Chinese; Mandarin fluency is necessary.

Responsibilities

• Process daily remittance and payment transactions, including remittances, telegraphic transfers, FPS, cheque clearing, and fund transfers.
• Perform transaction reconciliation and investigate discrepancies, exceptions, and customer inquiries.
• Responsible for product-settlement-related payment processing, including subscription, redemption and dividend disbursement.
• Monitor the smoothness of transaction execution and exceptional cases handling.
• Participate in system enhancements, UAT, process improvement projects, and industry contingency drills.
• Support audits, regulatory reviews, regulatory reporting, and risk management initiatives
• Prepare MIS reports, management and regulatory reports.
• Participate in ad-hoc projects as assigned.

Skills

Interpersonal skills

Self-driven

Independent worker

Bilingual English/Chinese

Mandarin fluency

Education

Bachelor's degree or above in Business Admin/Mathematics/Finance or related

Tools

FPS

RTGS

SWIFT

SAA

Job description

Process daily remittance and payment transactions, including remittances, telegraphic transfers, FPS, cheque clearing, and fund transfers etc.

Processtime deposit daily operations.

Perform transaction reconciliation and investigate discrepancies, exceptions, and customer inquiries.

Responsible for product-settlement-related payment processing, including subscription, redemption and dividend disbursement.

Monitor the smoothness of transaction execution and exceptional cases handling.

Participate in system enhancements, UAT, process improvement projects, and industry contingency drills.

Support audits, compliance reviews, regulatory reporting, and risk management initiatives

Prepare MIS reports, management and regulatory reports.

Participate in ad-hoc projects as assigned.

Requirements:

A university degree holder or above in Business Administrative / Mathematics / Finance or other relevant disciplines

At least3-5 years banking operations experiences in payments departments

Solidknowledge with FPS, RTGS, SWIFT, SAA and related payment systems. Experience in interacting with the key local clearing organizations would be an advantage

Experience in regulatory projects related to HKICL, HKMA and SWIFT and the related backend system enhancement (e.g. HKICL drill test, HKICL FPS release, SWIFT ISO20022)

Strong interpersonal skill, self-driven with strong sense of responsibility and capability to work independently

Proficient in written, spoken English and Chinese. Fluent in Mandarin speaking is necessary

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a Settlements Manager?

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint-stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high-quality, innovative financial solutions tailored to meet the diverse needs of its clients.

Ping An Bank Hong Kong Branch is a key overseas subsidiary of Ping An Bank Co., Ltd., a leading national joint-stock commercial bank in China. Established in 2002, the branch is strategically located in Hong Kong, a global financial hub, and serves as a vital link for the bank's international expansion.

The branch provides a comprehensive range of financial services to both retail and corporate customers, including deposit products, loans, investment solutions, and foreign exchange services. Leveraging the resources and expertise of Ping An Group, the branch is committed to delivering high-quality, innovative financial solutions tailored to meet the diverse needs of its clients.

What can I earn as an Operations Manager