Head of Sales - E-com & Cross Border Logistics

Randstad Hong Kong Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Randstad Hong Kong Limited is seeking a seasoned leader to direct the International Express business unit, overseeing cross-border e-commerce and small parcel forwarding operations in Hong Kong. You will supervise commercial sales initiatives, customer service delivery, and airfreight operations to ensure seamless daily performance.

Partner with multinational clients and internal divisions to deliver high-impact freight forwarding and long-term key account management, while driving profitability

Qualifications

• Bachelor degree in Logistics, Supply Chain or related field.
• 8+ years in international express freight or cross-border logistics.
• 3+ years in managing sales or logistics operations teams.
• Expertise in express network routing, weight calculations, customs clearance, and D2D SLA governance.

Responsibilities

• Direct the International Express business unit to run regional corporate strategy across cross-border e-commerce and small parcel forwarding operations.
• Supervise commercial sales initiatives, customer service delivery, and airfreight export/import operations to uphold seamless daily operations.
• Partner with multinational enterprise clients and internal divisions to deliver high-impact freight forwarding and long-term key account management.
• Improve business profitability, cargo routing productivity, and operational margins while capitalising on emerging market opportunities.
• Lead high-value enterprise tender and RFQ submissions, establishing clear pipeline targets to drive continuous revenue growth.
• Design, review, and implement Standard Operating Procedures (SOPs) aligned with critical KPIs and rigorous door-to-door (D2D) service level agreements (SLAs).
• Manage volumetric weight calculations, express linehaul routings, and regulatory trade compliance frameworks.
• Deliver strategic performance reporting to senior executive leadership, overseeing annual budgets, revenue forecasts, and sales force automation (SFA) analytics.

Skills

English

Cantonese

Mandarin

Leadership

Data-driven

Education

Bachelor Degree

Tools

ERP systems

MS Office

Job description

about the company.
Our client is a distinguished multinational logistics and supply chain enterprise renowned for its expansive global delivery network and customer-centric freight solutions. Delivering top-tier cross-border e-commerce fulfilment, airfreight forwarding, and time-critical parcel distribution, the organisation partners with blue-chip enterprises and multinational retailers worldwide to provide seamless international transport infrastructure.

about the team.You will spearhead a cross-functional division comprising dedicated sales leaders, customer service specialists, and airfreight operations teams in Hong Kong. The business promotes a pioneering, high-performance culture that values cross-departmental collaboration, technical agility, and long-term commercial excellence.

about the job.

• Direct the International Express business unit to run regional corporate strategy across cross-border e-commerce and small parcel forwarding operations.
• Supervise commercial sales initiatives, customer service delivery, and airfreight export/import operations to uphold seamless daily operations.
• Partner with multinational enterprise clients and internal divisions to deliver high-impact freight forwarding and long-term key account management.
• Improve business profitability, cargo routing productivity, and operational margins while capitalising on emerging market opportunities.
• Lead high-value enterprise tender and RFQ submissions, establishing clear pipeline targets to drive continuous revenue growth.
• Design, review, and implement Standard Operating Procedures (SOPs) aligned with critical KPIs and rigorous door-to-door (D2D) service level agreements (SLAs).
• Manage volumetric weight calculations, express linehaul routings, and regulatory trade compliance frameworks.
• Deliver strategic performance reporting to senior executive leadership, overseeing annual budgets, revenue forecasts, and sales force automation (SFA) analytics.

skills & experiences required.

• Degree holder or tertiary qualification in Logistics, Supply Chain Management, Operations Management, Business Administration, or an equivalent discipline.
• Minimum 8 years of solid experience within international express freight or cross-border e-commerce logistics.
• Minimum 3 years of managerial experience leading commercial sales or logistics operations teams.
• Highly experienced in express network routing, volumetric weight calculations, customs clearance mechanics, and D2D SLA governance across B2B, B2C, and C2C sectors.
• Strong commercial leadership with demonstrated success in winning enterprise RFQ bids and client acquisition.
• Exceptional strategic mindset, interpersonal leadership, and data-driven decision-making capabilities.
• Proficient in logistics enterprise resource systems and Microsoft Office applications.
• Fluency in English, Cantonese, and Mandarin (both written and spoken) is required; business proficiency in Japanese is an advantageous asset.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree