Operations Lead - Premium Café (Hong Kong)

Roasters Specialty Coffee House Hong Kong; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Roasters Specialty Coffee House Hong Kong is seeking an Operations Manager to oversee daily store operations and ensure an exceptional guest experience. This full-time, on-site role in Hong Kong SAR involves staff scheduling, training, and cost control to meet financial targets.

The candidate will monitor inventory, coordinate with suppliers, analyze sales data, and support marketing activities to drive growth while maintaining high standards of service and cleanliness across the coffee house

Qualifications

• Experience in hospitality or food and beverage operations with ability to manage day-to-day store activities and front-of-house workflows.
• Leadership, training, and performance management to support a diverse customer-focused workforce.
• Strong inventory management, supplier coordination, and basic budgeting or cost control.
• Competence with POS systems, basic data analysis, and operational reporting.

Responsibilities

• Oversee daily store operations and guest experience in Hong Kong SAR.
• Manage staff scheduling, performance, and training.
• Monitor inventory levels and coordinate with suppliers.
• Implement cost-control measures to meet financial targets.
• Analyze sales and operational data to streamline processes and support marketing efforts.
• Handle escalated guest inquiries and ensure compliance with local regulations.

Skills

Team leadership

Staff training

Performance management

Inventory management

POS systems

Data analysis

Interpersonal skills

Education

Hospitality management diploma/degree

Tools

POS systems

Job description

Roasters Specialty Coffee House Hong Kong is seeking an Operations Manager to oversee daily store operations and ensure an exceptional guest experience. This full-time, on-site role in Hong Kong SAR involves staff scheduling, training, and cost control to meet financial targets.

The candidate will monitor inventory, coordinate with suppliers, analyze sales data, and support marketing activities to drive growth while maintaining high standards of service and cleanliness across the coffee house