Guest Service Officer - Peridot

The Henderson Hospitality; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited, a premier hospitality operator in Hong Kong, invites applications for a Guest Service Officer at Peridot. Join a portfolio including Akira Back, Hana no Kumo, Peridot and Cloud 39, delivering world‑class dining and events with Forbes Travel Guide standards.

We are seeking a proactive, bilingual professional with strong bar operations experience and a passion for guest excellence.

Qualifications

• Minimum 3 years’ bar operations experience in a similar capacity.
• Ability to work independently as well as part of a team.
• Monitoring service pace, quality, and guest satisfaction.
• Excellent command of English and Chinese.
• Perform any other duties as assigned by Management.

Responsibilities

• Perform daily operations and mise-en-place.
• Collaborate with kitchen, bar and service teams to ensure smooth service.
• Upsell popular items to boost restaurant revenue.
• Assist service leader with order follow-ups and guest flow.
• Maintain Forbes Travel Guide standards through attentive service.
• Support management with daily reports and inventory checks.

Skills

Bar operations

Customer service

Teamwork

Bilingual English Chinese

Job description

About The Henderson Hospitality Limited

The Henderson Hospitality Limited is the dedicated hospitality operator behind the dining, bar, and event venues within The Henderson, one of Hong Kong’s most iconic new landmarks designed by world renowned Zaha Hadid Architects. Our portfolio includes Akira Back, presenting innovative contemporary Japanese cuisine; Hana no Kumo, showcasing the quintessential of Japanese kappou (cut and cook) cuisine; Peridot at Summit 38, Asia’s hottest bar and dining sanctuary offering terroir-driven cocktails, fermentation-forward plant-based haute cuisine; and Cloud 39, a striking all-glass rooftop ballroom and panoramic terrace designed for unforgettable weddings, elevated events and milestone moments.

The Henderson Hospitality Limited is entering an exciting new chapter as we continue to set new benchmarks for luxury hospitality and dining excellence. As our portfolio grows, we are seeking an exceptional member to join our team as Guest Service Officer - Peridot.

Guest Service Officer - Peridot

Key Responsibilities

• Perform daily operations and mis-en place
• Work closely with different colleagues including kitchen, bar and service team to ensure smooth and elegant service can be provided.
• Upsell the popular items in order to generate more revenues for the restaurant
• Assist the service leader by follow up food orders, stay attentive to guest's movement, pay special attention to refilling the tea, cleaning of dirty plates, etc.
• Uphold Forbes Travel Guide standards by consistently providing a high level of service and attention to detail
• Assist management by preparing daily reports, inventory checks and other administrative tasks.

Requirements

• Minimum 3 years’ bar operations experience in similar capacity
• Ability to work independently as well as part of the team
• Monitoring service pace, quality, and guest satisfaction
• Excellent command of English and Chinese
• Perform any other duties as assigned by Management

Why Join Us

At The Henderson Hospitality Limited, you will be part of a pioneering team shaping some of the city’s most exciting and refined dining experiences. We offer a dynamic environment, a culture of excellence, and the opportunity to create long-lasting impact across a growing portfolio.

Successful candidates will receive an attractive salary, medical and dental insurance, meal allowance, discretionary bonus, and a 5-day work week.

For More Information About The Henderson Hospitality Limited, Please Visit The Following Links For Details About Our Event Spaces, Restaurants, And Bar:

Cloud 39 - Above and Beyond - https://cloud39.com

Hana no Kumo 花の雲 - https://hananokumohk.com

Peridot | Sky-High Bar at Summit 38 - https://peridothk.com

Akira Back Hong Kong - https://akirabackhk.com