Guest Service Officer - Peridot

The Henderson Hospitality Limited; Hong Kong Island; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical and dental insurance

Duty meal

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is seeking a Guest Service Officer for Peridot to join its premium dining portfolio, including Akira Back, Hana no Kumo, Peridot at Summit 38, and Cloud 39. The role focuses on delivering Forbes Travel Guide level service in a dynamic luxury setting.

You will work with kitchen, bar and service teams, upsell popular items, maintain guest satisfaction, and contribute to daily reports and inventory. Fluent English and Chinese are essential.

Qualifications

• Minimum 3 years’ bar operations experience in a similar capacity.
• Ability to work independently as well as part of a team.
• Monitoring service pace, quality, and guest satisfaction.
• Excellent command of English and Chinese.
• Perform any other duties as assigned by Management

Responsibilities

• Perform daily operations and mis-en place
• Work closely with kitchen, bar and service team to ensure smooth and elegant service
• Upsell the popular items in order to generate more revenues for the restaurant
• Assist the service leader by follow up food orders, stay attentive to guest's movement, pay special attention to refilling the tea, cleaning of dirty plates, etc.
• Uphold Forbes Travel Guide standards by consistently providing a high level of service and attention to detail
• Assist management by preparing daily reports, inventory checks and other administrative tasks

Skills

Bar operations

English proficiency

Chinese proficiency

Customer service

Job description

The Henderson Hospitality Limited is the dedicated hospitality operator behind the dining, bar, and event venues withinThe Henderson, one of Hong Kong’s most iconic new landmarks designed by world renowned Zaha Hadid Architects. Our portfolio includesAkira Back, presenting innovative contemporary Japanese cuisine;Hana no Kumo, showcasing the quintessential of Japanese kappou (cut and cook) cuisine;Peridot at Summit 38, Asia’s hottest bar and dining sanctuary offering terroir-driven cocktails, fermentation-forward plant-based haute cuisine; andCloud 39, a striking all-glass rooftop ballroom and panoramic terrace designed for unforgettable weddings, elevated events and milestone moments.

The Henderson Hospitality Limited is entering an exciting new chapter as we continue to set new benchmarks for luxury hospitality and dining excellence. As our portfolio grows, we are seeking anexceptional member to join our team as Guest Service Officer - Peridot.

Key Responsibilities

Perform daily operations and mis-en place

Work closely with different colleagues including kitchen, bar and service team to ensure smooth and elegant service can be provided.

Upsell the popular items in order to generate more revenues for the restaurant

Assist the service leader by follow up food orders, stay attentive to guest's movement, pay special attention to refilling the tea, cleaning of dirty plates, etc.

Uphold Forbes Travel Guide standards by consistently providing a high level of service and attention to detail

Assist management by preparing daily reports, inventory checks and other administrative tasks.

Requirements

Minimum 3 years’ bar operations experience in similar capacity

Ability to work independently as well as part of the team

Monitoring service pace, quality, and guest satisfaction

Excellent command of English and Chinese

Perform any other duties as assigned by Management

Why Join Us

At The Henderson Hospitality Limited, you will be part of a pioneering team shaping some of the city’s most exciting and refined dining experiences. We offer a dynamic environment, a culture of excellence, and the opportunity to create long-lasting impact across a growing portfolio.

Successful candidates will receive an attractive salary, medical and dental insurance, duty meal, discretionary bonus, and a 5-day work week.

For more information about The Henderson Hospitality Limited, please visit the following links for details about our event spaces, restaurants, and bar:

Cloud 39 - Above and Beyond - https://cloud39.com

Peridot | Sky-High Bar at Summit 38 - https://peridothk.com