Guest Relations Officer

Gourmet Dining Group Limited; Hong Kong; Presencial; HKD 180 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discretionary Bonus

Tips

Medical & Dental Benefits

On-the-Job Training & Training Sponsos

Staff Purchase Discounts

Resumo da oferta

Gourmet Dining Group in Hong Kong seeks a Guest Services Associate to deliver outstanding hospitality and build positive guest relationships. You will present our menu and concept, share culinary stories, and assist with reservations, ensuring dietary needs are met and special requests are communicated.

This role requires proactive floor support and seamless guest journey management. Ideal candidates have at least 1 year in hospitality or luxury retail, with a Higher Diploma or above, and

Qualificações

• 1 year relevant experience in hospitality or retail operations (hotels, airlines, luxury brands encouraged).
• Higher Diploma or above in any discipline.
• Outgoing and customer-oriented.
• Comfortable communicating with customers and supporting sales and/or service.
• Curious, forward-thinking, and eager to learn.
• Strong interpersonal and collaboration skills.
• Available to work on shift.
• Fluency in either English or Chinese (Cantonese or Mandarin).

Responsabilidades

• Provide excellent customer service and uphold positive relationships with guests
• Deliver personalized hospitality based on guest profiles and preferences
• Present menu and restaurant concept; share culinary stories and signature dishes
• Collect and record guest feedback and share key insights with the service team
• Support high-touch reservations, ensuring dietary needs and special requests are communicated
• Act as visible floor support and assist with guest engagement and service delivery
• Assist with reservation information review and readiness
• Help maintain seamless guest journey

Conhecimentos

Customer service

Communication

Hospitality

Sales support

Bilingual English/Chinese

Formação académica

Higher Diploma or above

Ferramentas

POS system

Descrição da oferta de emprego

Provide excellent customer service and uphold positive relationships with guests

Deliver personalized hospitality based on guest profiles and preferences

Present menu and restaurant concept; share culinary stories and signature dishes

Collect and record guest feedback and share key insights with the service team

Support high-touch reservations, ensuring dietary needs and special requests are communicated

Act as visible floor support and assist with guest engagement and service delivery

Assist with reservation information review and readiness

Help maintain seamless guest journey

Requirement

1 year relevant experience in hospitality or retail operations, particularly within hotels, airlines, or luxury brands sectors (fresh graduates also considered)

Higher Diploma or above in any discipline

Outgoing and customer-oriented

Comfortable communicating with customers and supporting sales and/or service

Curious, forward-thinking, and eager to learn

Strong interpersonal and collaboration skills

Available to work on shift

Fluency in either English or Chinese (Cantonese or Mandarin)

We offer attractive remuneration package, employee benefits & staff caring items, including:

Discretionary Bonus

Tips

Medical & Dental Benefits

On-the-Job Training & Training Sponsorship

Staff Purchase Discounts

Gourmet Dining Group (GDG) is dedicated to delivering a quality dining experience characterized by exceptional food,a captivating ambiance, & attentive service,all adhering to the highest standards of hospitality.GDG proudly owns three MICHELIN-starred restaurants:Arbor (Two Stars),which blends refined Nordic sensibilities with seasonal Japanese produce to create innovative Nordic-Japanese cuisine;ÉPURE (One Star),which showcases seasonal ingredients from France in elegant,contemporary French dishes;and Ami (One Star),where guests can indulge in exquisite modern French cuisine alongside rare whiskies and fine wines in a stylish setting.GDG has introduced the renowned DALLOYAU to Hong Kong.