Guest Experience Supervisor, Front Desk & Events

The Executive Centre Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Benefits offered by this job

5 day work a week

Bonus scheme, overtime pay and TRANsP

Min. 20days Annual Leave + 1 day Birth

Medical, Dental and Life Insurance

Regular Training and great Career Path

Job summary

The Executive Centre Hong Kong Limited is seeking an Engagement Associate / Manager in the Operations team. The role delivers quality customer service in the hospitality-focused business centre environment, handling reception, calls, and coordinating meeting room and event bookings to ensure smooth daily operations.

Key requirements include customer-oriented attitude, strong English, Cantonese and Mandarin, teamwork, and the willingness to take on ad hoc tasks.

Qualifications

• Customer-oriented, good communication and interpersonal skill.
• Good team player.
• Good command of both written and spoken English, Cantonese and Mandarin.
• Candidate with more experience will be considered as Engagement Manager.
• Experience in hotel front office or solid customer service experience will be an advantage.
• Fresh graduate will be welcomed.

Responsibilities

• Maintain a high level of alertness and professionalism at the reception.
• Handle telephone calls in a professional manner.
• Coordinate meeting room and event bookings.
• Ensure smooth daily operations of the centre.
• Provide administration support to the client.
• Assist in ad hoc assignments when necessary.

Skills

Customer service

Communication skills

Team player

Multilingual (English CantoneseMandarn

Education

中五至中七或DSE

Job description

The Executive Centre Hong Kong Limited is seeking an Engagement Associate / Manager in the Operations team. The role delivers quality customer service in the hospitality-focused business centre environment, handling reception, calls, and coordinating meeting room and event bookings to ensure smooth daily operations.

Key requirements include customer-oriented attitude, strong English, Cantonese and Mandarin, teamwork, and the willingness to take on ad hoc tasks.