Event Customer Experience Coordinator

AsiaWorld-Expo Management Limited; Hong Kong; On-site; HKD 200,000 - 280,000; Full time

Job summary

AsiaWorld-Expo Management Limited invites applications for Frontline Operations and Administrative Support roles to deliver outstanding customer service at our Hong Kong venue. You will support the Customer Services/Helpdesk, Office Reception and Concierge Desk for luggage services and event support.

Requirements include a Bachelor’s degree in Business Administration or Hospitality, a minimum of 2 years’ relevant experience, excellent communication and interpersonal skills, fluency in English

Qualifications

• Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines.
• Minimum 2 years of relevant experience in Customer Services; experience in Public Relations or Hospitality is an advantage.
• Excellent communication, interpersonal skills and customer oriented.
• Good command of written and spoken English and Chinese; Mandarin is a plus.

Responsibilities

• Provide efficient day-to-day operations of Customer Services/Helpdesk, Office Reception and Concierge Desk for luggage services and event support.
• Handle customer enquiries and complaints via hotline, emails and a complaint management system.
• Conduct and follow up customer surveys.
• Monitor performance of service contractors and assist in VIP escorting when required.
• Admin duties: data entry, filing, and support for ticketing systems.

Skills

Communication

Interpersonal skills

Customer service

Multilingual (English/Chinese)

Education

Bachelor's degree in Business Administration or Hospitality

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

AsiaWorld-Expo Management Limited invites applications for Frontline Operations and Administrative Support roles to deliver outstanding customer service at our Hong Kong venue. You will support the Customer Services/Helpdesk, Office Reception and Concierge Desk for luggage services and event support.

Requirements include a Bachelor’s degree in Business Administration or Hospitality, a minimum of 2 years’ relevant experience, excellent communication and interpersonal skills, fluency in English