Guest Experience Specialist (Front Desk)

Conrad Hong Kong; Hong Kong; On-site; HKD 290,160 - 312,480; Full time

Job summary

Conrad Hong Kong is seeking a Front Desk professional to provide courteous service to hotel guests and handle enquiries with local information. The role emphasizes building long-term guest satisfaction and requires shift work in a dynamic hospitality environment.

Candidates should have 1–2 years of Front Desk experience, hold a Diploma/Degree in Hospitality or related field, and be fluent in English, Cantonese, and Putonghua to communicate with diverse guests.

Qualifications

• Bachelor-level degree not required; Degree/Diploma holder in Hospitality Management or related discipline is acceptable.
• Minimum 1–2 years Front Desk experience.
• Service-oriented with pleasant personality; positive attitude and good customer service skills.
• Good command of spoken English, Cantonese and Putonghua.

Responsibilities

• Provide efficient and courteous service for hotel guests.
• Handle guests’ enquiries and complaints, provide local information and activities.
• Maintain high level of guests’ satisfaction by building long-term relations.
• Shift duty is required.

Skills

English

Cantonese

Putonghua

Customer service

Communication

Education

DSE or equivalent

Job description

Conrad Hong Kong is seeking a Front Desk professional to provide courteous service to hotel guests and handle enquiries with local information. The role emphasizes building long-term guest satisfaction and requires shift work in a dynamic hospitality environment.

Candidates should have 1–2 years of Front Desk experience, hold a Diploma/Degree in Hospitality or related field, and be fluent in English, Cantonese, and Putonghua to communicate with diverse guests.