Engagement Associate / Supervisor (Guest Relations)

The Executive Centre Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 279,000; Full time

Benefits offered by this job

5 day work a week

Bonus scheme, overtime pay and TRANsP

Min. 20days Annual Leave + 1 day Birth

Medical, Dental and Life Insurance

Regular Training and great Career Path

Job summary

The Executive Centre Hong Kong Limited is seeking an Engagement Associate / Manager in the Operations team. The role delivers quality customer service in the hospitality-focused business centre environment, handling reception, calls, and coordinating meeting room and event bookings to ensure smooth daily operations.

Key requirements include customer-oriented attitude, strong English, Cantonese and Mandarin, teamwork, and the willingness to take on ad hoc tasks.

Qualifications

• Customer-oriented, good communication and interpersonal skill.
• Good team player.
• Good command of both written and spoken English, Cantonese and Mandarin.
• Candidate with more experience will be considered as Engagement Manager.
• Experience in hotel front office or solid customer service experience will be an advantage.
• Fresh graduate will be welcomed.

Responsibilities

• Maintain a high level of alertness and professionalism at the reception.
• Handle telephone calls in a professional manner.
• Coordinate meeting room and event bookings.
• Ensure smooth daily operations of the centre.
• Provide administration support to the client.
• Assist in ad hoc assignments when necessary.

Skills

Customer service

Communication skills

Team player

Multilingual (English CantoneseMandarn

Education

中五至中七或DSE

Job description

As an Engagement Associate / Manager in the Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry at Business Centre.
Daily Operations:

• Maintain a high level of alertness and professionalism at the reception
• Handle telephone calls in a professional manner
• Coordinate meeting roomand eventbookings
• Ensure smooth daily operations of the centre
• Provide administration support to the client
• Assist in ad hoc assignments when necessary

Job Requirements:

• Customer-oriented, good communication and interpersonal skill
• Good team player
• Good command of both written and spoken English, Cantonese and Mandarin
• Candidate with more experience will be considered as Engagement Manager
• Experience in hotel front office or solid customer service experience will be an advantage
• Fresh graduate willbe welcomed

Staff Benefits:

• 5 day work a week (Monday to Friday, 9am to 6pm)
• Attractive Bonus Scheme, overtime pay and transportation allowance
• Min. 20daysAnnual Leave + 1 day Birthday leave
• Medical, Dental and Life Insurance
• Provide Regular Training and great Career Path

More Job Information

Salary

• 18000 - 25000 / MONTH

Job Function

• 文職 · 接待 · 補習 · 導師 - 接待員

Location

• 中環

Employment Term

• 全職

Education

• 中五至中七或DSE