Restaurant Operations Lead – Guest Experience

The Murray; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

The Murray in Hong Kong is seeking a seasoned hospitality professional to supervise daily restaurant operations, ensuring service excellence and alignment with LQA standards. You will lead a team, refine strategies, and oversee rosters and inventory to deliver a memorable dining experience.

With 5+ years in F&B within a reputable hotel and Mandarin language proficiency a plus, you will coach colleagues, maintain strong customer service, and resolve guest feedback promptly.

Qualifications

• Higher diploma or above in hospitality management or related discipline.
• Minimum 5 years of Food & Beverage experience in a well-established hotel, with at least 2 years in a supervisory or assistant managerial capacity.
• Experience in lounge establishments and Forbes and LQA standards preferred.
• Proficiency in Mandarin is considered an asset.
• Excellent interpersonal and communication skills with the ability to lead, motivate, and foster a cohesive environment for colleagues.
• Strong customer service orientation with good problem-solving and operational skills.
• Candidates with less experience will be considered for the Supervisor position.

Responsibilities

• Assist the Restaurant Manager in supervising daily operations to ensure operational excellence and high standards of customer service in alignment with LQA standards.
• Evaluate current operational strategies and recommend improvements to maximise guest satisfaction and deliver a memorable dining experience.
• Support the management of inventory and ongoing maintenance of operating equipment and other assets.
• Oversee the preparation and posting of weekly rosters to ensure alignment with business needs and operational efficiency.
• Assist in coaching, mentoring, and developing colleagues to uphold service standards, LQA guidelines, and operational standards.
• Address guest complaints and feedback promptly and effectively to enhance overall dining satisfaction.

Skills

Interpersonal skills

Communication skills

Customer service

Leadership

Problem-solving

Operational skills

Education

Higher diploma in hospitality management

Job description

The Murray in Hong Kong is seeking a seasoned hospitality professional to supervise daily restaurant operations, ensuring service excellence and alignment with LQA standards. You will lead a team, refine strategies, and oversee rosters and inventory to deliver a memorable dining experience.

With 5+ years in F&B within a reputable hotel and Mandarin language proficiency a plus, you will coach colleagues, maintain strong customer service, and resolve guest feedback promptly.