Front Desk & Guest Experience Supervisor

Kimpton Tsim Sha Tsui Hong Kong; Hong Kong; On-site; HKD 301,000 - 312,000; Full time

Job summary

Kimpton Tsim Sha Tsui Hong Kong is seeking a Guest Services Supervisor to own the front desk experience, ensuring guests receive prompt, professional attention and personal recognition. You will supervise front desk, guest relations and the service centre, oversee daily operations, train new colleagues and respond to guest feedback with tact and diplomacy.

The role requires at least 4 years in hotel front office, a bachelor’s degree in hotel management, fluency in English and Chinese (Cantonese

Qualifications

• 4+ years in hotel front office or guest services.
• Bachelor’s degree in hotel management or equivalent.
• Proactive, agile, creative, charming and joyful.
• Strong supervisory, organising and problem solving skills.
• Great team player with service mindset and excellent interpersonal skills.
• Fluent English and Chinese (Cantonese and Mandarin)

Responsibilities

• Oversee front desk, guest relations and guest service centre operations.
• Provide supervision and on-the-job training to colleagues.
• Handle guest inquiries, requests and complaints with tact and professionalism.
• Monitor operations to ensure service excellence and guest satisfaction.

Skills

Proactive

Agile

Creative

Charming

Joyful

Supervisory skills

Organising

Problem solving

Education

Bachelor's degree in hotel management

Tools

Opera

Microsoft Office

Quore

JDS

Job description

Kimpton Tsim Sha Tsui Hong Kong is seeking a Guest Services Supervisor to own the front desk experience, ensuring guests receive prompt, professional attention and personal recognition. You will supervise front desk, guest relations and the service centre, oversee daily operations, train new colleagues and respond to guest feedback with tact and diplomacy.

The role requires at least 4 years in hotel front office, a bachelor’s degree in hotel management, fluency in English and Chinese (Cantonese