Guest Experience Lead – Front Desk Operations

Nina Hotel Kowloon East; Hong Kong; On-site; HKD 212,000 - 234,000; Full time

Job summary

Nina Hotel Kowloon East in Hong Kong seeks a Guest Front Desk Officer to assist in Front Desk operations, ensuring a welcoming and efficient service that supports daily occupancy and ADR. This role requires a Diploma in hotel management and fluency in English, Cantonese and Mandarin.

Candidates with 2–5 years in hotel front desk are preferred; those with less experience may be considered as Guest Engagement Officer. 5-day work week; salary HKD 19,000–21,000 monthly.

Qualifications

• Diploma in hotel / hospitality management or related disciplines.
• Guest-oriented with good problem-solving skills.
• Familiar with Front Office computer knowledge and operation.
• Fluency in spoken English, Cantonese and Mandarin.
• 2-5 years relevant experience in hotel front desk operations.
• Candidate with less experience will also be considered as Guest Engagement Officer.

Responsibilities

• Assisting in administering Front Desk functions and carrying out procedures, ensuring welcoming and efficient work processes with exemplary services maximizing on-day performance in room occupancy and ADR.

Skills

Guest-oriented

Problem solving

Front Office software

English Cantonese Mandarin

Education

Diploma in hotel / hospitality management or related disciplines

Job description

Nina Hotel Kowloon East in Hong Kong seeks a Guest Front Desk Officer to assist in Front Desk operations, ensuring a welcoming and efficient service that supports daily occupancy and ADR. This role requires a Diploma in hotel management and fluency in English, Cantonese and Mandarin.

Candidates with 2–5 years in hotel front desk are preferred; those with less experience may be considered as Guest Engagement Officer. 5-day work week; salary HKD 19,000–21,000 monthly.