Front Office Lead: Guest Experience & Operations

The Wharney Guang Dong Hotel Hong Kong; Hong Kong; On-site; HKD 391,000 - 469,000; Full time

Job summary

The Wharney Guang Dong Hotel Hong Kong is seeking a Front Office professional to manage all front desk operations and support during peak check-in/check-out periods.

You will ensure familiarity with Job Descriptions and SOPs, follow emergency procedures, and uphold hotel policies. You will monitor costs to maximize profitability and train staff on systems, security, and cash handling to maintain high service quality.

Qualifications

• Experience in front office operations and guest services.
• Knowledge of SOPs and policies relevant to hotel operations.
• Familiarity with emergency procedures and hotel liabilities.

Responsibilities

• Manage all aspects of the front office to ensure high guest service standards.
• Provide on-floor support to the front desk during heavy check-ins/check-outs.
• Ensure staff are trained on systems, security, and cash handling procedures.

Skills

Front office management

Cost control

Staff training

Education

HKDSE / DSE equivalent

Job description

The Wharney Guang Dong Hotel Hong Kong is seeking a Front Office professional to manage all front desk operations and support during peak check-in/check-out periods.

You will ensure familiarity with Job Descriptions and SOPs, follow emergency procedures, and uphold hotel policies. You will monitor costs to maximize profitability and train staff on systems, security, and cash handling to maintain high service quality.