Guest Experience & Front Desk Manager

Leadingnation; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A leading hotel chain in Hong Kong is looking for a dedicated Front Office Manager. This role involves overseeing daily operations, managing front desk staff, and ensuring high-quality guest experiences. Candidates should possess a degree in Hospitality Management and at least 5 years of relevant experience, with 3 years in a supervisory role. Strong communication and interpersonal skills are essential. Join us in delivering excellent services to our guests as part of a dynamic team.

Qualifications

• Minimum 5 years relevant experience in Hotel Industry with 3 years at supervisory level.
• Mature, service-oriented and well-organized.

Responsibilities

• Monitor daily operations of front office and guest services.
• Manage and supervise front desk staff and maintain quality of services.
• Provide excellent guest services to ensure guest satisfaction and handle complaints.
• Coordinate with hotel departments to ensure smooth operations at all hours.

Skills

Communication skills

Interpersonal skills

Supervisory skills

Education

Degree or Diploma in Hospitality Management

Job description

A leading hotel chain in Hong Kong is looking for a dedicated Front Office Manager. This role involves overseeing daily operations, managing front desk staff, and ensuring high-quality guest experiences. Candidates should possess a degree in Hospitality Management and at least 5 years of relevant experience, with 3 years in a supervisory role. Strong communication and interpersonal skills are essential. Join us in delivering excellent services to our guests as part of a dynamic team.