Guest Experience Lead - Front Desk & Check-In

Lan Kwai Fong Hotel; Hong Kong; On-site; HKD 200,880 - 290,160; Full time

Benefits offered by this job

5-DAY WORK WEEK

12 days Annual Leave

Birthday leave

Meal allowance $1,400 per month

Medical plan

Discretionary bonus

Job summary

Lan Kwai Fong Hotel in Central Hong Kong invites energetic, creative hospitality professionals to join our team. You will handle guest check-in and check-out while maintaining a high standard of service in a boutique hotel setting.

The ideal candidate has a Certificate/Diploma or above in hospitality management, at least 3 years of relevant hotel experience, and solid front office knowledge. Opera PMS familiarity is a plus; fluency in Cantonese, English and Mandarin and immediate availability

Qualifications

• Certificate / Diploma or above in hospitality management or related disciplines.
• Minimum 3 years of relevant experience in the hotel industry.
• Service-oriented with sound knowledge in Front Office Operation.
• Immediate availability is highly preferred.

Responsibilities

• Handle both check-in and check-out of our guests
• Maintain a high standard of service to guest expectation

Skills

Interpersonal skills

Communication skills

Education

Certificate / Diploma or above in hospitality management

Tools

Opera PMS

Job description

Lan Kwai Fong Hotel in Central Hong Kong invites energetic, creative hospitality professionals to join our team. You will handle guest check-in and check-out while maintaining a high standard of service in a boutique hotel setting.

The ideal candidate has a Certificate/Diploma or above in hospitality management, at least 3 years of relevant hotel experience, and solid front office knowledge. Opera PMS familiarity is a plus; fluency in Cantonese, English and Mandarin and immediate availability