Guest Experience Specialist — Front Desk & Check-In

Recruit; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Recruit in Hong Kong is seeking a Front Office/Guest Services professional to manage daily front desk operations, greet guests, assist with check-in/check-out, and provide a high standard of service. You will ensure accurate guest data, align room assignments with preferences, and support upselling and data collection efforts.

The ideal candidate holds a Diploma or higher in Hospitality, is fluent in English and Chinese/Mandarin, and can work proactively in a team environment.

Qualifications

• Higher Diploma or above in Hospitality or relevant discipline.
• Knowledge in PMS & MS Office.
• Fluent in both written and spoken English and Chinese and Mandarin, other foreign language literacy is a plus.
• Proactive, detail-minded and a team player.
• Mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill.
• Immediately available is highly preferred.
• Fresh graduates are welcomed to apply.

Responsibilities

• Responsible for all daily front office activities.
• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Maintain accuracy of guest database input
• Ensure Room assignment is in line with guest requests
• Assist daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow up
• Handle job tasks when assigned to all locations within Yulan’s parent company
• Responsible for all work assignments related to the nature of Front Office service
• Perform ad hoc duties assigned by the Front Office Manager

Skills

PMS knowledge

MS Office

Bilingual English/Chinese/Mandarin

Education

Higher Diploma or above in Hospitality

Diploma

Tools

PMS

MS Office

Job description

Recruit in Hong Kong is seeking a Front Office/Guest Services professional to manage daily front desk operations, greet guests, assist with check-in/check-out, and provide a high standard of service. You will ensure accurate guest data, align room assignments with preferences, and support upselling and data collection efforts.

The ideal candidate holds a Diploma or higher in Hospitality, is fluent in English and Chinese/Mandarin, and can work proactively in a team environment.