Guest Experience Lead – Front Desk

Ramada Hong Kong Grand View; Hong Kong; On-site; HKD 360,000 - 540,000; Full time

Job summary

Ramada Hong Kong Grand View invites applications for a Reception Manager / Assistant Reception Manager / Front Desk Supervisor (5‑Day Work Week). The role leads front desk operations, supervises staff, and ensures guests receive exceptional service at the Hong Kong Island property.

Requirements include a Diploma or Degree in Hotel Management or Front Office, at least 2 years in hospitality, and fluent English and Mandarin with strong interpersonal skills.

Qualifications

• Degree/Diploma in Hotel Management, Front Office or related discipline.
• Minimum 2 years working experience in hospitality.
• Good command of English and Mandarin Chinese.
• Strong interpersonal and communication skills.

Responsibilities

• Handle guest check-in and check-out professionally.
• Supervise and ensure smooth operation at the Front Desk.
• Provide guest service and enhance guest satisfaction.

Skills

English & Mandarin communication

Interpersonal skills

Guest service orientation

Education

Diploma/Degree in Hotel Management or Front Office

Job description

Ramada Hong Kong Grand View invites applications for a Reception Manager / Assistant Reception Manager / Front Desk Supervisor (5‑Day Work Week). The role leads front desk operations, supervises staff, and ensures guests receive exceptional service at the Hong Kong Island property.

Requirements include a Diploma or Degree in Hotel Management or Front Office, at least 2 years in hospitality, and fluent English and Mandarin with strong interpersonal skills.