Reservations Agent

Lan Kwai Fong Hotel; Hong Kong; On-site; HKD 200,880 - 290,160; Full time

Benefits offered by this job

5-day work week

12 days annual leave

Birthday leave

Meal allowance

Medical plan

Discretionary bonus

Job summary

Lan Kwai Fong Hotel in Central Hong Kong is seeking a reservations professional with energy, creativity and a passion for service. You will handle daily reservations by phone, fax, email and online channels, and enter details accurately.

The position requires a hospitality qualification, at least 1 year in hotel operations, and strong communication in Cantonese, English and Mandarin. Fresh graduates are welcome and shift work is expected.

Qualifications

• Certificate or above in hospitality management or related disciplines.
• Minimum 1 year relevant hotel industry experience.
• Knowledge of Opera system and MS Office would be an advantage.
• Self-motivated, service-oriented, strong interpersonal and good communication skills.
• Good command of Cantonese, English, and Mandarin.
• Willing to work on shift; Fresh graduates will be considered.

Responsibilities

• Handle customer’s daily reservations received by phone, fax, email and online channels.
• Answer all incoming enquiries promptly and professionally according to hotel standard.
• Enter reservations detail accurately.
• Maintain the filing system accurately.

Education

Certificate in hospitality management

Job description

Lan Kwai Fong Hotel-Kau U Fong

Lan Kwai Fong Hotel is an award-winning boutique hotel in Central Hong Kong. Our boutique hotel’s rooms and suites are exquisitely appointed with oriental décor, offering guests a touch of Asian hospitality.

"If you are energetic, creative and passionate in the service industry, we would like to invite you joining our team."

Job Responsibilities

• Handle customer’s daily reservations received by phone, fax, email and online channels
• Answer all incoming enquiries promptly and professionally according to hotel standard
• Enter reservations detail accurately
• To maintain the filing system accurately

Job Requirements

• Certificate or above in hospitality management or related disciplines
• Minimum 1 year relevant experience in hotel industry
• Knowledge of using Opera system and MS Office would be an advantage
• Self-motivated, service-oriented, strong interpersonal and good communication skills
• Good command of both written and spoken Cantonese, English, and Mandarin
• Willing to work on shift
• Fresh graduates will also be considered

Benefits

• 5‑DAY WORK WEEK
• 12 days Annual Leave
• Birthday leave
• Meal allowance $1,400 per month
• Medical plan
• Discretionary bonus

We Offer An Attractive Compensation Package And Career Advancement Opportunities To The Right Candidate. Interested Parties Please Apply With Full Resume, Present And Expected Salary To Human Resources Department Through One Of The Following Means

E-mail: [email redacted, apply via Company website]
Fax: [phone]
Whatsapp: [phone]

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only and will be destroyed six months after the interview. Applicants who do not hear from us within eight weeks from the date of advertisement may consider their applications unsuccessful.