VIP Guest Concierge & Front Desk Host

Grand Hyatt Hong Kong; Hong Kong; On-site; HKD 244,180 - 256,680; Full time

Job summary

Grand Hyatt Hong Kong is seeking a Front Office professional to deliver exemplary service at the Reception and Lounge in Wan Chai. You will greet VIP guests, handle guest inquiries, and execute efficient check-in and check-out processes to uphold the hotel’s brand standards.

The role emphasizes high guest satisfaction, attentive service, and the ability to anticipate guests’ needs. A hospitality-related degree or diploma and Front Office experience are preferred; those with less experience may

Qualifications

• Degree or diploma in Hospitality or Tourism management is preferred.
• Two years of Front Office experience preferred.
• Strong communication skills and language proficiency are essential.
• Must be a customer-oriented, hospitable team player.
• Candidates with less experience may be considered as Host.

Responsibilities

• Provide excellent service to guests at Reception and Lounge in accordance with brand standards.
• Greet VIP guests, answer inquiries, and manage check-in/check-out procedures.
• Build rapport with guests to ensure high levels of satisfaction and prompt service.

Skills

Good communication skills

Language proficiency

Team player

Education

Hospitality/Tourism degree or diploma

Job description

Grand Hyatt Hong Kong is seeking a Front Office professional to deliver exemplary service at the Reception and Lounge in Wan Chai. You will greet VIP guests, handle guest inquiries, and execute efficient check-in and check-out processes to uphold the hotel’s brand standards.

The role emphasizes high guest satisfaction, attentive service, and the ability to anticipate guests’ needs. A hospitality-related degree or diploma and Front Office experience are preferred; those with less experience may